My role involved a multi-faceted approach to improving employee development and engagement, streamlining operations practices, contributing to digital marketing efforts, and supporting the Construction Services department with mediation, design, and rebranding.• Designed engaging and effective training materials and provided training to all employees (approx. 250) both virtually and in person.• Increased employee training engagement and Grace Hill course completion from 50% to 90% with an average score of 89%.• Formulated comprehensive and enforceable standard operating procedures to promote consistent employee practices.• Expedited the onboarding of new employees and acquisitions by creating documents and procedures to facilitate a time-efficient process.• Audited and optimized property websites and internet listing sites for improved visibility and performance by consistently editing content and keeping verbiage and photographs updated and brand specific.• Mediated between designers, owners, and equity partners to align both physical renovation scopes and budgets to meet all expectations.• Partnered with Construction Services and managed sub-contractor scope changes and punch walks ensuring seamless project execution and completion.• Collaborated in rebranding initiatives ensuring that paint scheme, amenity design, signage, and marketing materials were all in alignment with the vision.• Coordinated and assisted with the selection and installation of the furniture, fixtures, and equipment in newly renovated clubhouses and models.

• Directed and successfully executed the acquisition, renovation, and sale of the property.• Achieved a 20% increase in rents per floorplan for renovated apartments and maintained an average renewal rate of 72%, with a 9% rent increase.• Escalated ancillary revenue by 15% annually by increasing application, administration, transfer, and pet fees and adopting a more stringent assistance animal policy.• Successfully addressed a challenging situation involving the property's negative reputation stemming from criminal activity. Implemented a people-first strategy emphasizing open communication with prospects and residents, promoting property enhancements, and organizing community events and programs to foster neighborly interactions and ongoing engagement with staff for issue resolution.• Implemented cost-effective social media marketing strategies to boost traffic, foster positive engagement, and promote community events.• Worked closely with the leasing team to provide customized tours significantly improving the leasing experience and boosting closing rates of qualified traffic by 25%.• Optimized property performance and resident satisfaction by modifying prospect screening practices, relationship management, and safety-centric property improvement and services.• Coordinated a maintenance team that achieved an average of 98% daily work order completion and focused on preventive maintenance to decrease work order requests.• Conducted weekly exterior and biannual interior inspections to proactively prevent major maintenance issues.• Functioned as a liaison between the property and renovation team to ensure prompt delivery of satisfactory units for optimal leasing.• Supported new and incoming managers by reviewing prelim financial reports, re-classes, and accruals before submission to corporate.

• Managed and completed the acquisition, renovation, and sale of the property which exited with the highest return on investment portfolio-wide.• Served as a liaison between the property and renovation team, ensuring effective communication of required scope changes and timely delivery of satisfactory units to maximize leasing potential.• Increased rents by approximately 13% per floorplan on renovated apartments and achieved an average renewal rate of 78% with a rent increase of 7%.• Elevated ancillary revenue by 10% annually by introducing amenity fees for pool passes and increasing administration and pet fees.• Achieved consistent budget and collection targets through careful spending, identifying cost-saving opportunities, and maintaining a delinquency rate consistently below 1%.• Coached and collaborated with the leasing team in relational sales and accomplished consistent weekly closing averages of 75% or above.• Managed the transition away from locators as a marketing source and boosted qualified leasing traffic through strategic social media marketing and resident referral programs.• Successfully streamlined operations by scaling down the maintenance team from 4 to 2 members and executed preventive maintenance practices to minimize emergencies and increase resident satisfaction.• Aided newly appointed managers with completing vendor set-ups and coding and submitting invoices to corporate.• Concluded my role with an occupancy of 99% and delinquency maintained below 1%.

• Sustained an average occupancy rate of 95% and a steady delinquency below 1%.• Achieved consistent budget and collection targets through careful spending, identifying cost-saving opportunities, and strict collection policies.• Guided the leasing team in customer relations and closing techniques accomplishing monthly closing averages over 70%.• Enhanced resident satisfaction and property operation by submitting and completing a project to alleviate parking stress.• Developed and maintained a successful preventive maintenance program to decrease work order requests and address property maintenance issues promptly.• Traveled to properties within the portfolio to mentor and train onsite personnel in reporting, collections, and leasing.• Coordinated and supervised a partial property renovation, including rebranding, interior upgrades, and significant exterior repairs.