 Executive with experience in Human Resources, Project Management focused on Training Consultancy and HR assistance and running a Customer Service Department, participating in Commercial, Marketing and Administrative activities for a large-sized organizations operating in the Financial Sector, Service Provider in Health Care, Non- Profit Civil Association and Consumer Goods, occupying managerial positions for the past 28 years.  Linked Human Resources to overall business strategy through strong understanding of business conditions and results. Managed the training Project for industry leader Telecom in Brazil, focusing on operational excellence achieving 30% costs reducing.  Implementation of Individual Development Plan focused on the development of the leadership. Responsible for providing Training Programs customized on individual client needs, HR solutions designed to deliver day to day efficiencies ,as well as long-term strategic advantage through improved HR management.  Implemented Enterprise Resource Planning (ERP) and Key Performance Indicator (KPIs). Conceived, implemented development projects for succession purposes by training employees at managerial, coordination and technician levels, ensuring sustainable growth of the company.  Implementation of variable compensation through incentive program tied to results.  Responsible for the decrease of employee turnover rate by 50% of Call Center at a large company. Implementation of Career Plan at Consumer Goods Company. Advisory member of Instituto Roberto Sampaio Ferreira and member of the company's Sustainability Committee Bombril S/A. Responsible for creating internal Volunteer Program in Consumer Goods Company. Fluent in English, MBA in Business Strategic Management - FGV , People Strategic Management – FDC, Brazil/ INSEAD, France, and Customer Service - Disney University, United States.