With over 20 years of experience in customer care outsourcing and in managing complex projects and start-ups, I have honed my ability to build strong and long-lasting relationships, based on a deep understanding of customer needs.This ability, combined with a solid foundation in sales and negotiation strategies, has allowed me to successfully transition to the dynamic world of IT and digital transformation, where I have developed an in-depth knowledge of the specific needs of the market, with particular reference to the public sector and CONSIP framework agreements, as well as strategic partnerships.I am a versatile, proactive and results-oriented professional. Thanks to my ability to simultaneously manage multiple projects and to quickly adapt to changes, I have proven to be a valuable asset to any organization.My empathy and problem-solving skills allow me to build long-lasting relationships of trust and contribute to the success of projects.My skills in negotiating and managing tenders, combined with my ability to create value, allow me to successfully address commercial challenges in both the public and private sectors, contributing to the success of the company, improving its reputation and consolidating its position on the market.“Knowledge Speaks, But Wisdom Listens” (Jimi Hendrix)Key competencies and specialties: Key Account | Sales | Business Development | Contract Management | Client Management | Negotiation | Strategic Vision | Due Diligence | Start Up | Operation | Organization | Planning | People Management | Networking | Relationship | Customer Care | Customer Orientation | Telecommunication | CRM | Alliances | Partnerships |