Facilitated a HTML workshop for local high schools, organized by the College, to promote interest in technology careers and teach foundational skills.Assist students during their page creation, correcting errors in their code and answering questions.Set up the computers for workshop and develop/deliver a presentation to engage students.

Managed 100+ daily calls in French and English; provided the quality customer service and resolution.Promoted and recommended the latest TSC (Today’s Shopping Choice) products to customers.Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.Recommending solutions for day-to-day customer challenges in a fast-paced and high-volume setting.