• Manage day-to-day airport operations via effective collaboration and attention to detail• Respond to emergencies and coordinate an effective resolution through unified command by following contingency plans• Work extensively with TSA and the Department of Aviation to ensure safe movement and crowd control of passengers through checkpoints• Provide exceptional customer service by assisting with wayfinding, conflict management, resolution of conflicts, interpretation and translation while maintaining a positive attitude• Direct passengers to plane train during normal operations and during plane train outages• Direct passengers to Skytrain during normal operations and provide solutions when there are outages• Received TSO Divestiture Officer training by a TSO trainer. • Aided in the execution of a piolet program in the ATL airport Provided interpretation and translation services from English to Spanish for Spanish-speaking customers.

• Lead instructor for a total of three Spanish 1001 classes

• Managing a total sixty-five students who are taking Elementary Spanish 1001 per semester • Co-teaching with a senior lecturer

• Preparing lesson plans and demos for future teaching at a collegiate level• Tutoring

Adjusted and edited Serie Leamos published and to-be-published books to be enjoyed by the community, students, and avid readers. Created quiz materials for books in the catalog for University students taking college-level Spanish classes.