Katia Tosca Email & Phone Number

Zurich, Switzerland

Lead International Account Management Team Zürich.

Europe

• Managing own international key accounts and ensuring customer satisfaction at all given times • Providing impeccable customer support by phone, email, online and on-site/ locally • Managing and maintaining correspondence with customers and suppliers• Analysing and evaluating business processes and customer needs• Providing customer trainings in the office and on-site • Providing customer consulting on specific billbox software subjects, accounting processes as well as… Show more • Managing own international key accounts and ensuring customer satisfaction at all given times • Providing impeccable customer support by phone, email, online and on-site/ locally • Managing and maintaining correspondence with customers and suppliers• Analysing and evaluating business processes and customer needs• Providing customer trainings in the office and on-site • Providing customer consulting on specific billbox software subjects, accounting processes as well as strategic topics • Supporting acquisition projects and company presentations• Supporting the international communication in English, French, Italian and Spanish • Providing excellent translation support in various languages (German, English, Italian, French, Spanish)• Managing and preparing customer development plans and review of terms and conditions• Supporting new customer in all business related topics• Training and supporting new team members • Supporting the Office Manager and office organisation • Supporting various operational business processes like quality control and correction of digital data and invoice verification Show less

Zürich Area, Switzerland

Zurich, Switzerland

Zürich Area, Switzerland

Zürich Area, Switzerland

Volunteer for various ad hoc activities and long-term projects for children and adolescents with migration background at the Youth Red Cross Zürich.

Zürich Area, Switzerland

Managing several tasks, responsibilities and projects in the field of Business Development and Sales within a challenging and fast changing environment in an early stage Startup: • Establishing, developing and maintaining strong business and customer relationships• Participating to the constant improvement of the sales process and bringing cross-functional input to Business, Product and Marketing• Managing a portfolio of customers and dealers and providing impeccable customer… Show more Managing several tasks, responsibilities and projects in the field of Business Development and Sales within a challenging and fast changing environment in an early stage Startup: • Establishing, developing and maintaining strong business and customer relationships• Participating to the constant improvement of the sales process and bringing cross-functional input to Business, Product and Marketing• Managing a portfolio of customers and dealers and providing impeccable customer service• Contributing to ad-hoc projects in Communications and Marketing (ad copies, SEO, translations, external communications)• Being the community manager of gowago.ch social media sites and creating content for those – Resulting in an increase of traffic and converting rate (LinkedIn, Instagram and Facebook)• Managing various communication tasks with own network and professionals (portfolio customers, sales managers, garage directors...)• Ensuring high customer and partner satisfaction by retrieving feedback and steadily improving sales processes, resulting in the achievement of higher KPI’s as well as higher quantity of leads. Show less

Greater Zurich Area

Contributed to a high sales achievement due to independent self-organisation skills, excellent knowledge of merchandise and the ability of providing a high quality customer service.

Sankt Gallen Area, Switzerland

Used my analytical skills, quick comprehension and rapidity to edit and translate different customer specific data in French, Italian, English and German – My flair and passion for foreign languages was always a big help at work.

Sankt Gallen Metropolitan Area

Student Job:Provided high quality performance work in customer services due to high capabilities of working fast, exact and reliable.

Certificate Of Advanced Studies, Digital Marketing | Search Engine Marketing; Seo & Sea | Campaign Management

Bachelor'S Degree, Social Sciences

Activities and Societies: Fachverein Polito: Tutoring at Department of Political Science at University of Zürich. Personal Tutoring.