Katia Toussaint, Ms, Csm Email and Phone Number

Works with internal business and external vendor constituents Plans, develops and implements extract program code; ETLsLeads business and technical professionals on projects Translates business questions into analytic queries using SAS, SQL NavigatorConducts quality assurance (QA) testing Fulfills ad hoc analytic requests of prioritize information assetsParticipates in constituent-specific Data Integrity Committee(s) and/or vendor-specific Stewardship Board(s).Monitors and reports on key service level metrics Evaluates current technical lifecycle development methodology and data quality toolkit production support regularlyDevelops documents and publishes business requirements, business rules and data standards, and technical specificationsEnsures design recommendations comply with corporate architectural standards and federal and state regulations Makes appropriate changes to documentation, technical solutions, and prioritized data content errors.Monitors production processes of previously implemented information management solutions in order to achieve error-free performance standards.

Conduct Analytic assignments in support of requested business solution(s).Develops,documents and publishes business requirements, associated with business rules and data standards.Plans, develops and implements solution designs of significant scope and complexity.Develops test strategies, plans, scripts and executes test procedures to ensure compliance.Reports tests results to project stakeholders.Develops documentation of corporate information and data management standards, policies and procedures.Delivers training programs and for IT and business personnel.Develops mastery of HPHC's new data warehouse, the enterprise data warehouse and (EDW)Leads content-specific Data Integrity Committee(s) and/or vendor specific Stewardship Board.Participates in ongoing evaluation of current technical lifecycle development methodology and data quality toolkit production support procedures to identify opportunities for improvement.

Serving as the primary liaison for at least 3 department’s applications and/or at least 6 applicationsProject Management and Implementation of LMR applications/systemsGather and prepare system documentation, such as: planning and scope documents, requirements definitions, project updates/status reports, project planning/tracking, etc.Participating in planning and execution of system upgrades (including test script development and testing)Develop and maintain data workflows/diagrams Work with end users to develop and maintain downtime procedures and application summary documentsEnd user support and trainingTrouble-shooting and problem analysis of application/systemReview and participate in vendor contracts, and support agreementsServing as the main IS point of contact for LMR System AdministratorsProviding ongoing support, process improvement and quality customer service

Managing specific client incidentsReproduction of issues using replicated environments, Clarification of workflows or system behavior Configuration changesPreparation of patch releasesDeployment test cycles Creation/review of release notesDelivery and patch installation support Producing Incident Reports and attending client meetings to review open support cases

Provide junior level technical support for Surgi-Care staffTroubleshoot, resolve and fix network connectivity issues.Perform hardware and configuration support for HP printersEscalate or resolve urgent employee problems or requestsTransmission of electronic data through Emdeon, Anthem.Create and analyze report through crystal report.Cash Application

Work EOBs/denials.Resolve posted denials within specified time frame.Ensure proper adjudication of claimsFix and edit billing mistakes.Refund or request offsets with insurance companies.Proactively research and understand payor issuesAnswer patient phone calls.Write appeals.Transfer AR to patients when necessary.Work reports with old balances.Work on special projects as assignedBecome an active participant in Surgi-Care’s teaching and learning cultureExcellent analytical abilitiesStrong organizational skillsFlexibility and willingness to take on new tasks and challengesAbility to tackle problems from identification through to resolutionStrong computer literacy and/or the comfort, ability and desire to advance technicallyAbility to maintain poise and a sense of humor in stressful situationTeam player