Key responsibilities:-As Head of Central Services at TopGrass, my role entails managing and ensuring the success of the customer service, accounts, marketing, sales and project teams within the company. -Responsible for the smooth running of all IT and software within the company.-Responsible for GDPR across the company-Inputting into company-wide strategic planning and budgeting, while ensuring this is implemented and followed across my teams.

Key Responsibilities-Management of the customer service and accounts teams -Mentoring and training new and existing team members-Maximising efficiency of all Central Services processes-Creating and implementing all company marketing activities -Management of the company marketing budget -Measurement and reporting on ROI for key marketing activities -Management of the company social media sites and blog pages -Repair, installation and replacement of all IT… Show more Key Responsibilities-Management of the customer service and accounts teams -Mentoring and training new and existing team members-Maximising efficiency of all Central Services processes-Creating and implementing all company marketing activities -Management of the company marketing budget -Measurement and reporting on ROI for key marketing activities -Management of the company social media sites and blog pages -Repair, installation and replacement of all IT equipment and software Show less

-Ensuring office runs smoothly, work is booked in on time and deadlines are reached. -Day to day responsibilities include: booking in customers for lawn care treatments and renovation work; answering emails and texts; printing invoices; routing the work in an economical and logical way; arranging lawn surveys by routing them quickly and efficiently; answering customer queries on lawn care; sending out batch texts and emails regarding booking in work; explaining the work we do in a… Show more -Ensuring office runs smoothly, work is booked in on time and deadlines are reached. -Day to day responsibilities include: booking in customers for lawn care treatments and renovation work; answering emails and texts; printing invoices; routing the work in an economical and logical way; arranging lawn surveys by routing them quickly and efficiently; answering customer queries on lawn care; sending out batch texts and emails regarding booking in work; explaining the work we do in a detailed fashion to customers; entering payments and production into the system; taking card payments over the phone; providing online quotes using the measurements of a lawn from a satellite view of a garden.The company has made certain changes and improvements over the past year, which has shown that I can adapt and learn very quickly and easily. Show less

I took a position in office management of a customer service team in the year between finishing school and beginning university. This was to provide some work experience prior to beginning my higher education studies.