• Formulated a Business Information Customer Success Team of Account Managers by recruiting and training while developing processes, governance and driving culture managing SaaS annual recurring revenue. (Start-up division within company) • Achieved 91% retention in first 9 months by upselling, global adoption efforts and cross-selling.• Launched a price increase program to accelerate revenue,ultimately increasing YOY growth. • Executed product migration strategy to new platforms through training and collaboration with multiple functions and teams.• Developed SOPs from scratch by formulating partnerships with sales enablement, sales, marketing, product, finance, commercial executives, and shared service centers. • Defined and optimized the customer life cycle for North America which is now the global model to benchmark.• Propelled NPS Score from 33 to 45.5 in 16 months by implementing a CRM scrub, strategic communication plan and talk track around the survey.

MINDBODY Software Trainer.

• Launched Indianapolis Sales and Marketing Division while building operations, social media presence and brand awareness through strategic partnerships driving residential home sales. • Supervised Indianapolis sales team and operations in 8 communities and increased sales by over 110% in 2021 and 140% in 2022.• Recruited and hired according to planned growth, upscaling talent and team stabilization and created team KPIs with Align Software.• Analyzed market trends and local real estate development to formulate lead generation, pipeline management and effective sales forecasting. • Identified team efficiency opportunities and created new SOPs for enhancing the client experience and new employee onboarding for retention.

Sales Consultant of the Year (2018) for Customer Satisfaction.BAGI (Builders Association of Greater Indianapolis)-Top Seller 2018/2019Promoted twice in 2.5 years based on production, volume, and customer satisfaction.

Regional Sales Manager, East- Driving New Advertising Business Through Agencies and Endemic Brands Managed Unique Partner Sponsorships to Drive Product Activation and Experiential Event Marketing

• Generated new business by offering an integrated technology software solution to private Country Clubs or member centric companies. • Managed 6 states including 150 clients while presenting them with new products to enhance their business operation.• Created the sales cycle from prospecting and networking to forming relationships with multiple decision makers and ultimately closing the sale.

• Generated sales for multi-media solutions including print, online, events, and VOD advertising to the endemic, travel/real estate & luxury goods category covering up to 17 states.• Created customized multi-media solutions for endemic accounts, high end resorts, communities, agencies and businesses via cold-calling, relationship building, and networking.• Expanded existing relationships with key clients such as Kohler, Bandon Dunes, Pinehurst Resort, Mizuno, Bridgestone, Wilson Sporting Goods and Kemper Sports.