Katie Ankrum Email & Phone Number

Warrenville, Illinois, United States

Lakewood, Ohio, United States

• Oversees custom-apparel sales at over 45 Universities across the US
• Manages and leads 85+ Campus Managers in surpassing sales goals, social media management, and cultivating customer relationships
• Trains and coaches oncoming Campus Managers ensuring that they hit their personal goals all while developing their interpersonal and communicative skills and building strategic growth plans for their specific campus
• Utilizes recruiting platforms to gain top performing applicants to join the team
• Develop and maintains strong working relationships with clients, customers, and other team members to ensure profitability and an exceptional partnership now and in the future
• Co-lead presentations, training workshops, and activities for 350+ CMs in attendance of our annual sales conferences

Lakewood, Ohio, United States

Kent, Ohio

• Exhibits leadership skills by acting as a liaison between student workers and supervisors.
• Addresses concerns and ideas from 90 student staff members to administrative staff and supervisors
• Collaborates with 2 other members and Director of the Student Center to coordinate and plan all details of community service events, awards banquets, and social events

Kent, Ohio

• Serves as a lead event coordinator for events such as conferences, meetings, and philanthropy events for up to as many as 1000 people.
• Tailors events according to preferences, serving as their personal coordinator throughout the entire planning process and event, managing and exceeding the client’s expectations.
• Organizes and maintains events and details in Event Management Schedule Software, Microsoft Word, Excel, Catertrax and Social Tables.
• Exhibits exceptional customer service by providing support to students, faculty, and guests calling or walking into the office.

Kent, Ohio

• Reviewed and rated over 100 resumes and applications for two new full time positions
• Followed strict HR guidelines and training to ensure the hiring process was fair and according to the university’s policies
• Hosted interviews with six other Kent State full-time employees, interviewing over 15 applicants
• Deliberated with other team members on who was the best fit for the University Events office

• Facilitated a class of 12 students on leadership development and first-year student mentorship
• Developed lesson plans that fit the needs of the students and furthered their education on leadership and mentorship
• Surveyed students halfway through the course to adjust lessons and content for the remainder of the term

St. Louis, MO

• Shadowed and learned from all areas of the corporate office including human recourses, recruiting, marketing, sales, and customer satisfaction
• Assisted in working, managing, and supervising at the Drury Inn and Suites at Forest Park in all areas of the hotel including housekeeping, food and beverage, front desk, laundry, and sales
• Participated in sales blitz and monthly sales meetings with the regional sales coordinator and on-site sales coordinator

Aurora, Ohio

• Welcomes guests as they arrive so they feel important and comfortable to shop.
• Displays product knowledge by answering questions from guests about the quality and materials of Kate Spade’s merchandise.
• Utilizes open-ended questions and value-free advice to better understand the guest’s wants and needs.
• Demonstrates attention to detail by cleaning and restocking the floor up to company and self-standards.
• Applies marketing and persuasive strategies to ensure guests create a customer profile to receive emails and additional promotions.

Kent, Ohio

• Worked cohesively with other event staff and coordinators to ensure successful programs.
• Showed attention to detail by setting up events as the directions followed.
• Efficiently took down and cleaned up after events were through.
• Displayed customer service skills by ensuring students and guests were well-taken care.
• Guided guests when hosting crafts and other activities.
• Managed time efficiently to ensure events go to schedule.

Kent, Ohio

• Worked cohesively with 23 other orientation leaders and 2 graduate assistants to execute a successful incoming student orientation.
• Participated in lengthy training where I learned customer service skills, diversity awareness, team building, and many other skills necessary for the summer.
• Set up and took down the resource fair and evening activities.
• Persuaded students to sign up for the FAC council by telling them the benefits of the program.
• Guided and gave tours to students and guests to different locations around campus.
• Displayed school pride through my excitement for the orientation, and informing guests about different events on campus.

Coshocton, Ohio

• Worked cohesively with 7 other group leaders to design and execute a successful day camp program.
• Organized and designed an entire summer program in less than 2 weeks.
• Utilized marketing skills to create attractive posters and T-shirts to promote the camp to over 1,000 community members.
• Mentored 50 underprivileged children ages 7-13 through daily role modeling and active engagement in conversation encouraging them to make the right decisions.
• Planned and coordinated 15 field trips for children to interact with the community.
• Managed time effectively to ensure the program was on time.