I absolutely love my Job!speaking to our Customers, gives you great satisfaction knowing that the service they pay us for, is exactly that - a great Service that you would expect to receive as with anything in life that you pay for .This may not always be the case , but the fact that I can help alienate any problems that they encounter by escalating the matter with our highly skilled engineers and Directors , and ensuring that our customers are kept fully informed throughout the whole process until they are completely happy with the outcome , is my end goal .

My role within in the company is to liaise with existing corporate companies who we have previously dealt with, and also to research new leads and to make contact with key decision makers within the company, with a view to arranging meetings with the Managing Director or phone contact,to enable us to qualify leads from any interest shown.Selling Ice Driving (seasonal) in SwedenAdvertising on F1.co.uk Sponsorship deals from Karting to FI, from Brand Exposure to Business Networking Maintaining a accurate database

QHotels are well reknowned for Conference and Event facilities and within my role, I worked in a team that were responsible to assist past and new clients , with their booking requirements.I had to Qualify potential leads and had to liaise with colleagues based at all 26 hotels within the group, Our Hotels were located throughout the UK, I was responsible with arranging meetings between clients and Directors of Sales/Sales Managers , and to potentially gain enquiries for events as required by the client. I thoroughly enjoyed the challenges and variety that such a role brings, and took great pleasure in working within such a prestigious and successful Hotel Group.

Hometrack are a property Analytics company. I worked in a team that collated a monthly statistical survey with approx. 3,000 agents with the information released to media and public at the end of each month. I have dealt with Mortgage Brokers who wanted to sign up to Hometrack to generate AVMS, (automated valuation modules) through the various lenders that we have agreements with. I would also deal with inbound customer enquiries about the various other products that I had extensive knowledge on, to discuss the best package available and suitable for their business needs. I had to Provide accurate and appropriate information in response tocustomer inquiries and also address customer service enquiries in a timely and accurate fashion. I also worked on the developer team within the company ,where Iwould along with my line manager, deal with developers who wished to purchase land for development,Also, I had to deal with Asset Trust Housing, which is another company under the Hometrack umbrella, which offered a shared ownership scheme for members of the public to get onto the property ladder on various developments located throughout the country.This would entail stair casing enquiries or reselling, and also dealing with complaints from present occupants and trying to get the problem rectified via the management agents of each development.

It was my role to liaise and work closely with our handling agent Service Air for the 4 weekly Cyprus Airways Flights in and out of Manchester and Birmingham Airports. My duties were to ensure we had the passenger manifests for each flight, the opening of check in desk on time, and the allocation of seats for all passengers, including those requiring assistance for a variety of reasons. Also I manned our ticket desk and was responsible for the quoting and selling of tickets through the in-house system of Gallileo.We had to ensure there was ground personnel to meet our flights, along with ourselves , where I remained until the aircraft was cleanedand prepared for flight .I had to arrange with crew transportation from aircraft/hotels to other airports, loading of baggage and also liaising with flight crew and our handling agents, to ensure that our scheduled flight departed within our 2 hour allocated turnaround.I had to oversee any delays, and the Issuing of travel and hotel vouchers for passengers on overbooked and cancelled flights.Finally, as a main focal point of contact for the Airline, I had to address passenger anger and frustrations that unfortunately arise occasionally.I am highly skilled at being able to defuse and rectify complaints in a sometimes volatile face to face capacity, and also over the phone, after many years experience in dealing with members of the public. The ability to be able to listen is key, and subsequently address all the concerns raised until all parties are fully satisfied with the outcome.