Providing a level of customer service to existing customers tailored to each of their requirements.Remote bespoke training sessions on CPOMS and Staffsafe.liaising with customers by email and telephone conversation emphasizing empathy, professionalismDealing with incoming cancelation requests and trying to retain their custom.Identify common reasons why customers might cancel, such as dissatisfaction, financial issues, or moving to a competitor.Implementing a new cancelations process for CPOMS so that all cancellations are logged effectively.Liasing with other departments i.e Finance so they know not to send a product renewal invoice.Running reports to extract cancellation data for this to be analyzed to minimize future cancellations.

Managing my own live deskLiaise with clientsSourcing candidatesPrescreen candidatesInterview candidates and register themObtain Candidate work referencesCall clients to arrange a interview and follow the interview upWriting job descriptionsBusiness developmentMeeting with clientsTyping up clients rates and contractsUpdating CRM system according in compliance with company standards

• To achieve and exceed all productivity and performance targets set by the company• Work to deadlines and targets set individually aswell as team targets.• Demonstrate awareness of the Calmag products to suit each individual’s needs and wants.• Building a rapport with potential and existing customers• Looking after my key accounts making them aware of any promotions and deals.• Communicating through outbound and inbound calls aswell as emails.• Regular up to date records input onto the system.

• Marketing new business deals through telephone calls and emails• Work to deadlines and targets to achieve own daily goals in order to maintain and achieve the teams overall performance • Build up relationships with new clients and follow up any potential new leads• Organise and prioritise my own daily work load to achieve best service levels• Inputting data on computer system, analysing sales reports and recording daily figures• Having a flexible approach towards my role and to cover other duties in an ever changing and fast paced environment

• Greeting customers at reception and booking appointments with relevant persons• Book in any scheduled deliveries to the warehouse• Man switchboard and transfer calls within company and to also assist in customer queries and resolve accordingly• Sorting incoming and outgoing post and distributing within the company• Inputting orders on systems and creating relevant daily worksheets