• Designed and implemented application upgrades that improved workflow processes and productivity by almost 40 percent over the previous year.• Manages a team that acquires and maintains data for the proprietary Fastweb awards database application.• Researches current educational trends to align content offerings with key demographics.• Trains team members on application use with focus on streamlining workflow processes.• Serves as primary point of contact for sponsors to ensure data accuracy and improve customer relationships.• Analyzes and reports site metrics to gauge external user interaction using Google analytics and SQL.• Works directly with the marketing manager in analyzing email trends to reach target demographics and increase site membership.

Responded to client inquires in a timely and efficient manner.Worked closely with other departments to maximize strategy implementation across departments.

• Responsible for accurately inputting and proofreading details of sponsored awards into Fastweb’s database application.

• Maintained high customer service standards to ensure a positive customer experience and build solid customer relationships.• Organized and marketed special corporate events and promotions.• Worked with upper management and vendors to immediately address and resolve client concerns.• Responsible for inventory control.

• Operated and interpreted a variety of financial databases.• Identified possible fraudulent activity on client accounts and worked closely with clients to resolve potential issues.

• Selected and purchased merchandise to accommodate customer needs.• Developed a digital inventory management system.• Interpreted client ideas to realize the desired end product.• Assisted customers in making selections by building customer confidence and offering suggestions and opinions.