RTD is a multi award winning agency that is obsessed with delivering results through digital. We help businesses grow in a digital world that changes quickly, our expert teams use specialist softwares and industry knowledge to ensure your business delivers a ROI. My specialism within the RTD family is new business acquisition and development and I work with my own clients on a one to one basis to develop their strategies in a digital space. We deliver solutions through Web, Marketing & Mobile to over 25,000 businesses across the UK.

Producing properly qualified leads for sales conversion.Building and managing a pipeline of qualified opportunities: nurturing records over days, weeks or months depending on length of sales cycle.Using a solution sales methodology to engage business decision makers in productive, unscripted conversations, asking open questions, uncovering business pain points and matching benefits.

I was a manager of a team which consists of 13 sales representatives responsible for handling inbound retention calls. My day to day duties include the following: Leading, supporting and developing a team of thirteen advisors to deliver “World Class Service” to O2 customers. Responsible for ensuring that service levels and business objectives are achieved by delivering maximum productivity. Exceeding individual and team sales targets by influencing and inspiring my team. Creating and maintaining a motivated and dedicated sales team. Responsible for ensuring the “Right First Time” company principles are met and ensuring all complaints are resolved wherever possible to the customer’s satisfaction.AchievementsI ran a retention incentive to increase the save rate from 86% to 92% within consumer retention when I was part of the management team.My initial idea was to drive individual sales teams within the retention department to compete against each other in weekly competitions which would result in a winning team over a three month period. I ran additional retention sales training sessions and briefing sessions to ensure advisors understood what the departmental targets where and that they had all the training required and support from their own individual team leaders to support the required increase in customer saves.The overall campaign was a success and we achieved the departmental target of 92% save rate which was maintained well into the next two quarters of the year.