Set up plan management program for state-based health insurance exchange• Organized and led internal meetings to collect input on proposed processes• Used collected input to write business and system requirements for developers’ use in building the exchange IT infrastructure related to load of insurance plan data, and portal used by insurance carriers to review loaded data• Reviewed website functionality, identified errors, and worked with developers to correct errors• Conducted webinars and in-person trainings on processes and systems for internal/external usersCoordinated carrier application process in 2013 and 2015• Collected, edited, and combined departmental input to create cohesive Request for Application (RFA) that clearly outlined Cover Oregon application and participation requirements• Served as sole point of contact for all questions related to RFA, collected submissions, led review of submissions• Reviewed carrier applications to determine program eligibility requirements were metRegulatory Compliance, Intergovernmental Coordination, & Legal Documents• Continually review state and federal laws and regulations to ensure program compliance• Work closely with Oregon Insurance Division and Centers for Medicaid/Medicare Services (CMS) to conduct review of insurance plan submissions and upload of plan data to healthcare.gov• Review proposed Qualified Health Plans (QHPs) and Stand Alone Dental Plans (SADPs) for compliance with Affordable Care Act, Oregon insurance law, and exchange requirements• Administer certification to QHPs and SADPs that meet applicable requirementsPartner Coordination & Relationship Management• Serve as single point of contact for carrier partners; have been proven to be a reliable contact who can answer questions, provide resources, and resolve issues• Experience working on politically-charged projects; adept at diffusing difficult situations; skilled in withholding sensitive information without seeming unresponsive

Meeting Coordination• Scheduled meetings for both inside and outside participants at multiple sites, via video conference, phone conference, and webinar• Supported the Oregon Health Policy Board by managing meeting logistics, travel reimbursement, collection, printing, and distribution of materials, and taking minutesCommunication & Process Coordination Duties• Screened phone calls for executives; assisted callers when possible and politely redirected calls when requests to speak with executives were unnecessary or inappropriate• Served as back up for OHA mainline phone receptionist; assisted callers when possible and directed calls as necessary• Served as LINUS (legislative tracking application) coordinator; set users up in system, tracked bills for legislative director, and ran reports• Coordinated requests to legislature for permission to submit grant applications; collected request letters from divisions or programs applying for grants, edited letters, coordinated Legislative Director’s and CFO’s reviews and subsequent edits, and submitted final requests to Legislative Fiscal Office

Meeting Coordination• Supported committee by creating and distributing meeting agendas, preparing meeting materials and using digital recording system to record committee meetings for the public record• Directed public in the process of testifying and distributing written testimony during hearings • Coordinated schedules of the ten committee members to arrange hearings outside of normal hearing schedule• Prepared recording logs of digital recordings for archives, along with meeting exhibits and other meeting materialsCommunication• Interacted with legislators on the committee, as well as other legislators who came to testify before the committee• Interacted with general public by fielding questions about bills, laws, and committee agendas, as well as by supplying written testimony from previous meetings• Assisted in gathering background information on committee bills such as how current laws would be affected, agencies that would be affected, and rules agencies might institute to carry out the new laws that would result if bills were passed• Worked in small group to audit and correct recording logs of assistants on other committees

New Hire Processing• Screened applicants for minimum qualifications Ran background checks and recorded results Created offer letters• Processed new hire paperwork; entered employee data into PeopleSoft, point of sale database, and payroll database• Administered corporate access to computers and e-mail via security software program Maintained job postings on Monster.com and Careerbuilder• Assisted in maintenance of employee filesCommunication• Answered questions from corporate and field employees within my field of knowledge • Assisted employees with automated time and attendance software• Worked closely with store managers to ensure all necessary new hire paperwork was filled out correctly and received• Created policies and procedures manual for new hire processesOther DutiesAssigned small tasks to Office Administrative Assistant and monitored completion status Ordered office supplies for 80-person office

• Recruited and coordinated volunteers from contact lists. • Worked with election software programs inputting data and creating fundraising prospect lists. • Devised a strategy for canvas routes and areas for maximum effectiveness. • Organized campaign information and documents. • Assisted the campaign manager with various administrative tasks. • Drafted and edited campaign e-mails.

Compliance• Created and maintained databases containing critical dates of shopping center construction and coordinated with other departments to ensure building projects were completed on time • Tracked legal documents, including leases, amendments, and estoppels; monitored and recorded status of various drafts and document versions• Oversaw document execution and return to legal firm• Created temporary lease agreements, drafted legal notices, and reviewed incoming requests to ensure compliance with leasesCommunication• Interacted with tenant contacts and attorneys to facilitate lease execution and resolution of disputes• Compiled information from leases to assist Director of Lease Administration in resolving disputes; presented findings to Director in clear, concise written reports and then followed up verbally Provided information pertaining to leases and tenant history to other departments upon request• Served as back up for receptionist 2-5 hours per week; answered 20-line phone and directed visitors