Katie C. Email & Phone Number

United States

Austin, Texas, United States

Oversee the design, implementation, and support of the company’s network and systems infrastructure.-Develop system, network, and application implementation plans and testing procedures to ensure high availability of critical systems.-Maintain company server and network environments by testing and deploying OS patches and firmware updates.-Configure.

Austin, Texas Metropolitan Area

Provided technical support of the EACMS, ICS and Corporate networks while also providing basic user support along with threat and security management of all environments.-Installed, configured and maintained servers, PCs and network related equipment including firewalls, routers, switches, wireless and telecom systems.-Performed vulnerability scanning.

Austin, Texas, United States

Oversaw operational performance of network infrastructure in accordance with department guidelines, and installed and monitored networks and end user workstations (hardware and software) to provide onsite/offsite support. -Lead back end VNX storage architecture, HP blade chassis, VMware infrastructure, and virtual networking components. Satisfied.

Served as eLoyalty cloud engineering team member, collaborating with architecture and support teams to test, document, and implement new company standards. Launched analysis for new partner technologies implementation. -Facilitated storage provisioning, virtual machine deployment, server OS installation, and custom software installation to deploy Cisco HCS.

Supported faculty and staff in technology equipment maintenance and use of computer hardware, software, network, active directories, exchange email, accounts, and navigating user problems in information systems and data collection.-Architected, developed roadmap, and configured LAN network expansion. Defined and integrated user and security policies in.

Waxahachie, TX

Maintained, analyzed, and repaired computer systems, hardware, and peripherals. -Migrated small business customer environment of 20 physical servers to small clustered virtual environment.-Gathered and evaluated customers and businesses requirements to determine optimal products and services aligned with customers’ needs. Negotiated vendor bids to deliver.

Provided basic troubleshooting for Tier 1 and 2 on network devices, reported alarms to network engineers and on-call technicians, created and updated trouble tickets, and ticket status.-Positioned as shift lead delegating tasks and ensuring ease of shift change by communicating with peer leads and addressing internal and external issues with NOC manager..