The Associate Program Manager is the mobilizer who helps the Customer Success team bridge the gap between Mettacool’s talent development programs and an increased female talent pipeline for our customers. This role involves wearing many hats to help our team scale, so ambition and a growth mindset are top priority. Looking to gain valuable experience paired with a passion for advancing gender diversity and inclusion in the workplace.

· Created and implemented “Meet the Team” initiative to humanize our employees and build rapport with our residents · Built relationships and community amongst the residents and guests · Took lead in handling escalations with over 700 people in residence to ensure a cohesive community · Established and improved SOP’s to smoothly operate a 500,000 sqft building

Worked alongside the city of Miami Beach to implement compost programs in multiple WeWork locations. Toured and sold space to potential new members by articulating WeWork’s value proposition and mission.Solved member-related issues to ensure a cohesive community.Conducted quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when necessary.Managed inventory for a 40,000 sq/ft WeWork building. Attended a… Show more Worked alongside the city of Miami Beach to implement compost programs in multiple WeWork locations. Toured and sold space to potential new members by articulating WeWork’s value proposition and mission.Solved member-related issues to ensure a cohesive community.Conducted quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when necessary.Managed inventory for a 40,000 sq/ft WeWork building. Attended a 5 part WeWork Sales Camp in New York City. Oversaw the daily operations and managed the cleaning staff. Show less

Coordinated Earth Day beach clean ups and collected hundreds of pounds of micro plastics from Miami Beach.Worked alongside Rescue a Reef and successfully outplanted over 100 coral reef species off the coast of Key Biscayne.WeWork x Rebuild Miami - painted, landscaped, and restored an old house for a family affected by hurricane Dorian.#WeSavetheAmazon fundraising campaign - raised over $3,000 for The Amazon fires.Created a compost program at multiple WeWork locations. Diverting… Show more Coordinated Earth Day beach clean ups and collected hundreds of pounds of micro plastics from Miami Beach.Worked alongside Rescue a Reef and successfully outplanted over 100 coral reef species off the coast of Key Biscayne.WeWork x Rebuild Miami - painted, landscaped, and restored an old house for a family affected by hurricane Dorian.#WeSavetheAmazon fundraising campaign - raised over $3,000 for The Amazon fires.Created a compost program at multiple WeWork locations. Diverting over 12,000 lbs of trash from landfills Enlisted WeWork as a founding member of the #PlasticFreeMB campaign organized by the City of Miami Beach.Implemented and received over 200+ signatures for a plastic free pledge. Show less

Cultivated a welcoming and collaborative community environment amongst our members through events while executing building operations and focusing on sustainability.Curated meaningful experiences. Created posters, prepared digital newsletters, posts to the Member Network and any other promotional material for events.Developed and maintained strong relationships with members and proactively gathered information on their needs to identify services that could help them achieve their… Show more Cultivated a welcoming and collaborative community environment amongst our members through events while executing building operations and focusing on sustainability.Curated meaningful experiences. Created posters, prepared digital newsletters, posts to the Member Network and any other promotional material for events.Developed and maintained strong relationships with members and proactively gathered information on their needs to identify services that could help them achieve their goals.Coordinated market wide calls to streamline processes and collaborate with my teammates. Show less

Volunteered at veterinarian clinics to educate on the importance of spaying and neutering stray dogs.Networked through social media platforms to find homes for the dogs and assisted with all paperwork necessary for travel.Coordinated logistics for travel for the dogs to homes from Mexico to the US and Canada.Raised awareness and money through donation campaigns. Created marketing strategies.

Worked closely with company partners to develop marketing plans and campaigns for portfolio.Conducted research on key personnel and company backgrounds for prospective tenants.