Katie Case Email & Phone Number

St. Louis, MO, US

• Responsible for managing all aspects of the implementation of systems and equipment into the customer’s environment while holding customer satisfaction, completion in a timely matter and profitability at the highest.
• Utilized webinars and self-motivation to gain technical knowledge on POS system software, in new company record time, in order to develop and program POS systems and test for accuracy.
• Scheduled and maintained all communications between customers and CBE during the Implementation process. Facilitated meetings between CBE Customers and Field Engineers as well as presented CBE Officers with regular.
• Preformed “On Site Surveys” to ensure site was properly prepared and wired for future installation.
• Present for all Installations, to assist Field Engineers as needed and guide customer through the installation process.
• Trained customer staff on FOH and BOH system operations, assessed and removed any program issues and collected payment.

Appointed to maintain department operations, develop a team, and execute menu items, in accordance with corporate standards and prearranged budget.Committed extensive knowledge of Nordstrom Specialty Coffee blends, flavors, origins and their preparation to memory, in order to develop team members, capable of producing standard menu items and selling both.

Managed both back of the house and front of the house business for a high volume café and coffee shop.Maintained a $170,000+ store with a profitability 12% margin.Developed a team of 20 and organized a set schedule to reflect synchronized labor and revenue peaks.Created Open Mic Night which increased alcohol sales by 150% in three months.Lowered Prime.

Manage the back of the house, including the product and its employees. Maintain superior customer service and menu quality, while decreasing prime costs. Continued to run inventory and lower food costs to 25% weekly.Hired, trained and organized schedule for responsible, trustworthy employees in a cost effective manner.Created daily specials utilizing extra.

Education record

High School Diploma