Katie Chaffee Email & Phone Number

Washington D.C. Metro Area

• Successfully opened and operated 3 of the Washington, DC Metro's first Pure Barre locations, managing a staff of over 60 employees, a growing client base of 10,000+ and over $1.6M in business annually. • Built each business from start-up to generate 6-figure sales within first year and all subsequent years. • Recognized as a top performer and market leader out of over 450 franchise locations for 4 consecutive years; won "Studio of the Year" award for highest grossing revenue in market for years 2015-2018.• Developed systems and processes to achieve high operating efficiency across all areas of business. Coached and mentored other Pure Barre owners as a subject matter expert in marketing, operations and process improvement.

Charlotte, Nc

FINANCIAL MANAGEMENT SERVICE (FMS), US Department of the Treasury Supported the Program Management Office for a check capture/deposit processing application integration project supporting $140 billion annually in federal agency collections transacted at Point of Sale (POS) locations worldwide.• Key contributor and supporting author on multiple published reports and deliverables including Service Level Agreements, monthly and quarterly budget monitoring and cost control reports, performance indexes, monthly and quarterly profit/loss reports, and monthly invoice and billing preparation.• Engaged in meeting management for weekly client meeting, assisting with agenda preparation, creation and distribution of briefing collateral, and documentation of issues, risks, and client requests.• Provided Contracts Management support by setting up corresponding charge codes, aligning staff to appropriate billing categories, briefing staff on charge codes, and performing staff utilization monitoring and reporting.BOOZ ALLEN HAMILTON, Business Development Supported Business Development efforts for the start-up of Booz Allen Hamilton’s Commercial Financial Services Practice• Engaged in CRM practices and utilized strong client interface skills to identify business leads, generate new opportunities and build business development pipeline.• Conceptualized and created a practice-wide operating model from a set of defined requirements that manages and defines multiple work-streams within the business development process. • Designed and managed an opportunity tracking program office that enabled governance of sales pipeline for largest accounts. • Collaborated with cross-functional team to establish go-to-market branding and strategic messaging for newly established commercial practice.

Charlotte, Nc

PHH MORTGAGE Led a change management initiative transforming the IT delivery model to a Shared Services model. • Conceptualized and implemented a communication framework incorporating stakeholder-specific messaging based on in-depth stakeholder analysis.• Managed partnerships and correspondence with Leadership Team to ensure accurate and timely dissemination of information to all PHH’s employees, contractors, and customers. • Assisted with a current state assessment of a top-five bank’s mortgage division; examining and documenting the client’s business processes, technology enablement of business processes, service delivery practices, long-term product and service roadmaps, and strategic plans.EMC CORPORATION, Bank of America Account Team Instituted business process improvements in asset management and account management in support of EMC’s internal Bank of America Account Team • Pioneered, developed, and instituted an asset management methodology that catalogued over $30 million in assets and drove account revenue growth by $6 million in one quarter for EMC’s largest lead account.• Conducted user sessions to analyze current use-cases, diagnose inefficiencies, document requirements and generate business process workflows in the creation of a pilot Playbook that was adopted as an account standard.• Successfully implemented and incorporated project management fundamentals into management framework for largest internal account team.

BS in Business AdministrationMarketing Concentration

• Managed vendor accounts and systemized payment records using software program, SAP • Initiated and instituted a framework for mediating and resolving payment issues with vendors • Compiled, processed and coded invoices for weekly submission to corporate office • Coordinated intra-office communications and modified employee databases for over 50 employees

Bachelor Of Science (B.S.), Business Administration, Marketing

Bachelor Of Science In Business Administration, Marketing

International Study, Italian Language Studies, Painting

Study Abroad in Florence, Italy - Summer 2008

Education record