Responsibilities: • Manage $1M in post-production services, including 15-20 home improvement projects and 5-10 active warranty claims at any given time.• Work with clients to define scopes of work; collaborate with technical experts to generate internal labor estimates; solicit, negotiate, and award bids to subcontractors; generate and sell home improvement contracts; facilitate project execution and close-out.Accomplishments: • Designed and launched the company’s Services Division.• Assumed responsibility of 23 previously decentralized special projects and warranty claims.• Designed a comprehensive 800-step process map for managing the Home Maintenance Program, including standard operating procedures for marketing, sales, enrollment, scheduling, execution, contract renewal, and client/subcontractor relationship management.• Managed recruiting, hiring, and onboarding of 4 key employees.• Collaborated with marketing professionals to design a multi-phase campaign to gradually expand our target market from past clients to the broader San Luis Obispo community.

• Spearheaded redesign of the company website, reducing customer service/sales labor hours over 90% by adding e-commerce capabilities and reducing average bounce rate nearly 40% by elevating UX/UI appeal and functionality.• Developed custom SEO strategy, increasing yoy site traffic by 163% from 2021 to 2022.• Redesigned product packaging, adding UPCs to facilitate inventory management for B2B customers.

• Facilitated 1st ever warehouse merger in the history of Amazon field operations, playing a central role in redesigning & executing floor layout changes to accommodate 60k in additional daily volume, 35 new outbound destinations, and 800 additional associates.• Advised senior leadership on high-level strategy & trained mid-level management on operational best practices at bottom-performing sites in Mexico City, Minneapolis, & Atlanta.• Toured every site type within fulfillment operations to gain a broader understanding of Amazon’s supply chain, identified best practices, and introduced transferable programs & processes at my home warehouse.• Performed in the top 10% of 113 sort center operations teams in North America for 2022 across 4 core categories– safety, people, cost, and customer experience.

• Managed the transportation and logistics operation of a 250k square-foot warehouse, providing direction & oversight to a 1200-person workforce to ensure timely sortation & departure of 180k packages per day.• Launched 2 brand new sort centers with state-of-the-art robotic technology in Las Vegas and Tucson, onboarding 1200 new hires and ramping up to 180,000 daily packages in just 2 months, the quickest among all 2021 launch sites.• Identified & implemented process improvement opportunities, amounting to over $15 million in annual cost savings.

• Designed & implemented primary research instruments (i.e., surveys & phone interviews) to define & understand the optimal target market for a Volvo credit card launch in the US.• Devised a financial product consistent with the Volvo brand that would appeal to the intended target market, from product naming, card design, & mobile app interface to loyalty features, corporate initiatives, & brand partnerships.• Outlined a $2.5 million Seattle-based marketing campaign to establish the Volvo credit card as a convenient payment tool that rewards consumers for sustainable mobility and drive an estimated 20k credit card signups over 6 months.• Designed print and digital ads, including a commercial for TV & streaming platforms, an influencer campaign for social media, and static images for billboards and light boxes near transportation hubs.• Pitched to President of Volvo Cars USA & his executive team, beating out 5 other ad agencies for Volvo’s business.

• Designed dynamic marketing campaign materials for use across various channels (i.e., website, email, social media, print, & television) to explain Section 8 Housing and its community value to landlords in Fairfax County.• Hosted phone interviews with 50+ non-participating landlords to discover underlying barriers and designed a campaign around dispelling misconceptions & addressing frequently raised concerns.• Gathered participating landlord testimonials, summarized tenant impact statements, and showcased data-based program outcomes to highlight both personal & community benefits.• Distilled logistical steps to program participation into a concise, visually appealing roadmap.

• Led a team of 4 consultants in developing a US market expansion strategy for a Berlin-based online education company that delivers mentored courses in UX/UI design, web development, and data analytics• Designed and implemented primary research instruments to drive user insights surrounding program affordability• Hosted bi-weekly virtual meetings with the CEO to communicate progress and provide data-driven analysis• Devised target market expansion initiatives to increase enrollment among young adults via strategic community college partnerships and social media marketing campaigns for a projected annual ROI of 285%

• Directed 5-10 one-on-one appointments weekly with graduate and undergraduate students, where I provided guidance on speech content, organization, delivery, and any accompanying visual aids• Formally promoted the USF Speaking Center through in-class pitches to inform students about their academic resources and demonstrate how they can be accessed• Performed a 50-minute “Organization Workshop” that I developed based upon my observation of students’ most critical weaknesses, to teach more effective selection and arrangement of speech content

- Provided 24-hour customer service to a 400-student undergraduate residence hall.- Maintained resident/guest records, managed community resources, sorted & delivered mail, provided informational resources for housing concerns, and granted/revoked building access, as needed.- Ensured the safety and confidentiality of each resident and reported legal & school policy violations to campus police.

• Conducted legislative research, attended and summarized Senate committee hearings, responded to constituent letters, and drafted statements for the Congressional Record on behalf of the legislative team responsible for the education, housing, and human services portfolios• Fielded 2500+ constituent phone calls related to politically relevant issues, responded to 50+ scheduling requests per day, and led 20+ tours of the nation’s Capitol building for constituents designated as VIP, including 2 of the victims of the Parkland, Florida shooting from Marjory Stoneman Douglas High School• Pitched a unique legislative idea the Senator’s Chief of Staff and Legislative Director, aimed at ameliorating the inaccessibility of college, by legally mandating that undergraduate institutions accepting Federal money limit the annual cost of tuition to 1/4th of the estimated yearly income of graduates with the same degree

• Designed individualized lesson plans for elementary and middle school students• Created independent study aids for practice work outside of sessions• Managed children with difficulty maintaining focus and task completion, as well as more serious behavioral problems• Specialized in the subjects of mathematics and Spanish