Katie Chen Email & Phone Number

Sydney, Australia

My role which involves the key responsibilities as outline below is to support Australia Post Commercial and StarTrack to generate profitable supply chain business; and to provide account management in the International Supply Chain accounts to support Business Development team in building integrated supply chain solutions. • Liaison with internal and external stockholders to sign off rate proposals prior to projects taking place • Provide customer service by managing client requests and enquiries to ensuring that deadlines are met• Account management by managing issues and taking actions within timely manner to meet the KPI’s• Daily communication with both China 3PL and Australian clients to maintain a high level of customer service• Provide financial support by ensuring that all new business agreements are in place, operational activities are carried out in line with forecast and that any unexpected out of scope costs are captured and reported for approval• Provide freight forwarding operational support and assistance for import/export shipments (majority import) to ensure that projects are delivered on time in line with the expectations• Build continuous improvement by documenting issues and provide KPI reports that can be undertaken for future projects to provide financial savings and operational efficiencyAchievement(s): ▲ Successfully delivered projects on time that are worth of over AUD $1.2 million each ▲ Successfully managed 7 clients with 20 projects throughout the year ▲ Successfully managed clearance of Christmas project with 130 sea freight SAC containers within 3 weeks and delivered the products in line with the business expectation

Foshan, Guangdong, China

My role is to provide daily support and assistance to the General Manager to successfully manage and run a scaffolding factory that has a team of 30 workers.• Translation between English and Chinese • General office management including Personnel & Accounting • Manufacturing management in BOM/Material Ordering/Quality Inspection• Liaison with local suppliers from product sourcing and purchasing to production schedule• Liaison with local Government Departments & Banks• Liaison with overseas head office to solve executive management issues• One-line management in handling import & export shipping cargos to Australia, UK, USA, Europe and New ZealandAchievement(s): ▲ Assisting GM to transform factories from 2 green field sites to 2 fully functional facilities with a team of 30 workers in 2 years ▲ Instrumental in setting up and introducing of the Chinese Standards for Fiberglass & Aluminium Scaffold manufacture that enabled an initial domestic scaffolding sale for Foshan ADVCORP of RMB1.3 million in China and created a new Chinese standard.

Guangzhou, Guangdong, China

My role as an operation supervisor is to manage the operational team and oversee both import and export shipments to deliver a consistent performance and a high level of customer service to the clients. • Oversee export/import cargos both by sea & air• Liaison with local customers/trucking companies/customs brokers/carriers• Liaison with overseas customers & agents for FOB shipments• Work with sales team to source competitive pricing • KPI review and generate performance report Achievement(s): ▲ Successfully secured an exclusive rate offer with shipping line OOCL to expand the FOB business in the Australian market