Katie Claridge Email and Phone Number

Responsible for handling complaints, questions and queries on BMW UK, MINI UK and BMW Motorrad Social Media.• Handling social media complaints queries and questions with an SLA of 1 hour.• Call handling – incoming and outgoing calls to customers and centres.• Gained excessive automotive knowledge• Administrative duties – filing complaints and queries in an appropriate manner.• Escalating complaints when necessary.• Being aware of deadlines and targets.

Responsible for undertaking leadership duties for a food and beverage service, ensuring all operational and service activities perform according to brand standards.• Leading a team of 15 staff and providing timely constructive feedback in support of professional development and performance. 
• Completing regular reconciliations of cash and working to address any variances identified. 
• Undertaking regular audits on service on food quality, and implementing subsequent action plans should 
standards not be met. 
• Reviewing workload and staff allocation to ensure current foreseen demands are met. 
• Working closely with management and peers and providing any insight as to how service and sales 
performance can be improved. 
• Providing extended support to the front of house team and leading by example at all times. 
• Relied upon to deputies in the Event Manager’s absence for occasions of up to 150 guests.