Katie Coleman Email and Phone Number

• Provide excellent customer service• Answer phones promptly - answer questions or direct to appropriate medical staff • Schedule appointments in a way that ensures an easy flow to the day•Problem solve schedule conflicts • Encourage potential patients to book a consult• Ensure that all documents are received for the next days patients (referrals and lab results)• Ensure that proper authorization is received from insurance company• File documents into patients charts• Keep front desk area organized so that needed forms are easily accessible• Have full knowledge of how to operate office equipment (fax machine, copier, scanners, etc)• Be proficient in Microsoft Word and Excel • Be proficient in operating patient scheduling system and billing system • Enter data on all patients into computer with no errors• Keep track of office supplies and order when needed• Transcribe messages for the nurses and doctors• Run and analyze reports (about referrals, cosmetic procedures, marketing, etc)• Handle any patient billing questions and take payments •Sort and distribute mail•Make bank deposits• Comply with government reporting regulations• Handle any complaints in a way that leaves everyone satisfied• Abide by confidentiality expected in a doctor's office

• Provide excellent customer service• Open and close the store• Make nightly deposits• Ensure cash drawers balance and safe count is always accurate• Manage inventory with weekly counts• Place weekly special orders• Receive inbound inventory • Ensure displays match company standards and are neat and easily shopped• Be able to score 100% on the “secret shop”• Ensure organization of stockroom• Be able to handle any customer complaints in a way that leaves everyone happy

● Supervised a team of 12 employees ● Responsible for opening and closing store● Monitor payroll hours allowed and run shift efficiently● Responsible for counting register and safe● Inventory and order stock● Tend to any customer complaints/issues in a way that leaves all satisfied● Make deposits at bank● Prep dough● Assemble pizzas● Wait tables when needed● Be available to cover any type of shift