Katie Feaver (Was Davis) Email & Phone Number

Evesham, England, United Kingdom

Slight change into more of a Technical role within Karndean.

Evesham, United Kingdom

Malvern Link, Hereford And Worcester, United Kingdom

Answer phones - forward, take messages, and screen as necessaryOpen & lock up reception dailyGreet visitors, provide refreshments & lunches when requiredOrder supplies (Stationery, Letterhead paper etc, Packaging supplies)Calendar management for general staff movements and also corporate gym membershipsTravel arrangements; booking hotels, flights, hire cars.Site management - Fire Marshall & First AidAssist & cover PA when requiredSort, date & distribute all received & outgoing post dailySign for, record & distribute deliveries on siteGenerally keep site tidy & re-stock suppliesAssistance to all departments when required Set up conference calls when requiredPrevious experience using SAGE and DeFacto systems when assisting the Accounts departmentRecent experience using Microsoft Access system

Upton Upon Severn

Answering incoming calls from customers and dealing with queries on products and deliveries.Communicating with new customers and creating new leads via e-mail and telephone conversations. Creating and distributing information or ‘Welcome’ packs to new customers and leads. Making outbound calls to prospect and existing customers to follow up on information pack feedback, current or pending orders and following up on quotations.Using Sage Accounts to monitor orders.Using Sage ACT! To log new customers and add notes to existing customer’s history, including attaching completed quotations and order acknowledgements.Using Business Micros to create drawings of products for pricing and quotations for customers.Liaising with other colleagues in different departments of the company to resolve and issues raised by customers.Informing customers of changes to delivery schedules or delays due to stock-outs Dealing with customer complaints including liaising with my Manager to resolve any issues

Site AdministrationOrganising staff hoursConvening with on-site recruitment agencyAssist GM when neededAssist safety checks on racking in Warehouse

Alcester

Throughout my employment here I studied the ARLA handbook with the aim to completing a course in Lettings Negotiation & Estate Agency. Main duties:Answering calls and e-mails that came in to the office each day including dealing with landlords and tenants directly.Creating invoices and statements for rental payments received in the office.Banking all cash and cheque rental payments on the same day the payment is received.Carrying out viewings, inspections and accompanied service meetings at properties.Adding new details on the system of prospective buyers or tenants for future reference.Following through the procedures from when a tenant applies for a property to the day they move in.Creating tenancy agreements.Handling payments made for rent, deposit and application fees.Arranging for workmen to visit properties where the tenant has phoned to report a maintenance problem that needed to be resolved as soon as possible.

Worcester

First induction to this role included travelling to Belvoir head office in Grantham to completing the Negotiator course "How to Market for and Convert Potential Tenants". (7th July 2010)Main duties:Answering calls and e-mails that came in to the office each day and responding to tenant queries regarding the properties we had listed, as well as dealing with current tenant queries. This also involved printing and filing completed e-mail queries to keep on file for future references.Forwarding tenant, landlord and other calls on to my Manager if necessary, or taking detailed messages if my manager was not available to take phone calls.Helping tenants and landlords that came in to the office with queries or to hand over/drop off post or keys from previous or current properties.Taking payments for tenants applying for or paying the deposit on properties or paying rent on their current property.Liaising between tenants and Landlords to arrange viewings and inspections for myself and my colleagues using Microsoft Outlook calendars and task sheets.Carrying out viewings including showing tenants around properties and answering any queries they may have regarding the property or properties they are interested in.Updating tenants with new properties that we feel they may be interested in using references and requirements from their previous enquiries to us by e-mails on file or phone calls.

Spetchley, Worcestershire

Taking calls each day to deal with customer queries, comments and complaints, and forwarding calls and messages to other Departments in the company.Customer order processing over the phone & e-mail.Ordering stationery supplies for the company and monitoring supply levels to help with the company budgeting.Action all post received each morning into the office, including cheque paid orders, customer letters and requests for parts under guarantee.Booking deliveries under the company’s “Immediate Dispatch” policy to ensure excellent and professional service to each and every customer. This includes creating, printing and attaching the correct address and shipment labels to the individual orders, packing the orders and preparing them for courier collection at the end of each day.Filing all Customer Services paperwork each day to keep up to date with current orders. This also includes archiving files at the end of each month to keep a running data sheet of files being stored as part of the history of the Department.1st July 2008 – Promotion to Customer Services Advisor

Worcester, United Kingdom

Serving customers at the till, including refunds and exchanges.Making sure that the shop is kept tidy throughout the day.Keeping the fitting room in order and preventing the risk of theft.Sell Dorothy Perkins store card accounts to customer to reach target.

Worcester, United Kingdom

Serving customers at the till.Providing a helpful service to customers who needed help around the shop.Filling up any stock that was looking empty on the shop floor.Making sure the shop was kept tidy and presentable throughout the day.

Education record

A-level Textiles A-level in double Health and Social Care

Education record

English & English Literature and Art & Textiles were among my favourite classes at school. I appreciate the opportunities to be creative..