I am a local NDIS Plan Management Representative in Ballina, NSW. Working for Capital Guardians, a Melbourne based Company, I have extensive support from individuals and senior staff with over 10 years experience within the financial management industry.Offering our Clients, Carers, Family Members and Advocates a simple solution to managing their NDIS funds. A user friendly website allows for Service Providers to be quickly and efficiently paid whilst keeping track of all invoices paid for our clients. Just a quick 'login' and our clients are able to see how much of their funding has been spent and where. Also keeping track of what funding is still available to utilise. We take the stress out of bookkeeping! All NDIS recipients are entitled to have a Plan Manager at no cost to themselves and will not impact the amount of funding they receive.

Katie Dillon is a Nutritionist & Health Coach that focuses on whole, unprocessed foods to nourish the body. She has a special interest in working with type 2 diabetics to reverse their condition with food. She also enjoys working with people with varying concerns such as:* weight loss* increased energy* disease prevention* digestive complaints (particularly reflux, indigestion etc)* autoimmune conditions* fertility issuesIt is Katie’s goal to help you find what is holding you back from optimal health, focusing on diet and digestion, but also on all aspects that impact your health - for example stress management, sleep, relationships and many more. Your health is about more than what goes in your mouth!She teaches group classes, and loves to speak at events, workshops and retreats to be able to reach and help more people.

• General telling duties• Selling banking products• Various administration tasks• Resolving customer enquiries and problems via telephone, fax, email and face-to-face• Greeting customers and directing to most appropriate service• Training and supervision of staff

Case Manager / Team Leader / Case Management Coach• Group training on specific emergency scenarios and procedures• Training, monitoring and supervising a range of staff of different levels of experience• Reviewing and monitoring medical case progression• Problem solving in emergency situations to ensure all stakeholders are satisfied• Complaint management• Rostering• Assessment of Travel Insurance Claims• Advising travellers on available medical resources overseas• Co-ordinating the planned aero medical transportation of incapacitated and critically ill patients back to Australia and from Australia to destinations overseas• Coordination of urgent aero medical transportation of critically ill patients from their current location to a more appropriate medical facility of first world standard• Providing policy advice for a variety of different travel insurance policies• Providing a message service to family members and employers or employees in emergency situations • Liaising with International Health Providers, Dental Providers, Funeral Directors, Embassy and Consulates, Airlines & Accommodation Providers • Monitoring of with patients to ensure escalation of any medical changes to the on-shift Nurse or Doctor• Documenting all details of conversations with patients, Doctors and non-medical co-ordinators• FilingN.B. From June 2006 until January 2010 I was working remotely from the Sydney office, in my home in Byron Bay. At the end of 2010 I returned to the Sydney office to provide training in Emergency Evacuation to all staff.

- Inbound and outbound sales of various Insurance products- Complaint Handling- Project Management on different campaigns- Staff Training- Administration- Data Entry- Data Management* Was rewarded with a holiday in New Caledonia for being one of their best sellers

- Cashiering- Selling of Various Banking Products including Insurance and Investments- Customer Service- Complaint Handling- Bulk Cash Handling- Training- Relief Team Leader