Katie Dimond Email & Phone Number

Experienced Client Success Manager with a demonstrated history of working in the Healthcare IT industry for 9+ years. Skilled in cultivating strong relationships and partnering with cross functional teams to accomplish client goals. I am a Senior Client Account Manager for Allscripts Healthcare Solutions, a publicly-traded company that provides electronic health record technology and other health information technology to over 225,000 physicians and 3,400 acute care clients, connecting over 12 million consumers and across 15 countries.I manage customer accounts and relationships for Sunrise and Paragon. This includes reviewing and driving support and development issues and escalations. Partnering with Project Management, Product Management and Sales Reps to support and help drive customers strategic initiatives with upgrades and other projects. I have over 19 years of experience working in the Healthcare Industry and 9+ years in Healthcare IT. Prior to Allscripts, I was an Account Manager for ThermoBioStar (now ThermoFisher Scientific) supporting hospitals in the SE region with their rapid diagnostic tests.I advocate for my customers to ensure that their support and project needs are understood and on the appropriate path to resolution. I enjoy working with my customers and value the relationships that have been built over the years.

Listed skills include Healthcare Information Technology, Hl7, Software Documentation, Process Improvement, and 13 others.

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  Regis University

  Business Administration And Management, General