Katie Doolan Email & Phone Number

White Bear Lake, Minnesota, Us

• Accountable for reducing delinquency, consult with customers to process payments, resolve complaints and verify financial and credit transactions. Review individual or commercial customer files to identify and select delinquent accounts for collection.o Respond to general internal/external inquiries, keep open daily/weekly communication with customerso Provide customer service regarding collection issues and/or account balanceso Reconcile and/or report customer disputes as they pertain to payment of balances• Pull company aging report and review/organize past due detail o Identify when delinquent accounts need to be called/emailed based on terms of sale, call promptly once an account is past due. Follow up frequently for payment commitments. Provide detailed information within the on-line credit noteso Set up payment plans, write off uncollectible accountso Daily collection calls and/or email correspondence in Accounts Receivable (A/R) departmento Identify when an account needs to be placed on credit hold restrictions of varying degree• Review orders on credit hold for approval/denial due to open issues on customers account work with customer to pay past dues for new orders to ship. o Enlist the efforts of sales and management when necessary to accelerate the collection process• Review freight collect charges to Wilson Tool collect on balances due and update freight collect detail to correct for future orders• Review customer taxability for new and existing accounts• Process credit card payments, review customer account, process customer refunds and payments properly and promptly • Prepare and send (mail and email) customer invoices and customer monthly statements• Process and review account adjustments, post prepayments to customers account, correct miss applications to match customer remits.

Eagan, Mn, Us

• Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. • Accountable for reducing delinquency for assigned accounts.• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. • Enlist the efforts of sales and senior management when necessary to accelerate the collection process. • Communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. • Proficient with Microsoft Excel, Oracle, excellent working knowledge of Microsoft Office Suite.

Eagan, Mn, Us

• Liaison between customers, Mfg. Representatives, sales managers, distributors and internal departments to ensure customer expectations were exceeded. • Obtain and relay information to sales and customers concerning order status. • Received a variety of telephone calls, e-mails, online chats and faxes from customers for which responsibilities include receiving, processing, and confirming product orders, assisting customers with assembly instructions, providing shipping information, resolving billing questions and troubleshooting problems.

Minneapolis, Minnesota, Us

•Recognized leader with strong skills in collaboration, coaching, and a broad knowledge of sales, managing support and computer systems.• Coaching new hire call center sales employees, partnered with the training team coaching groups of 7-14 new hires, building sales and system skills focused around accuracy and consistency, • Monitored quality of orders placed and conducted side-by-side phone call listening; coached foundation for call flow and system navigation• Created consistent ways to display sales and accuracy goals, results in team improvement• Developed individual action plans with tools and tips to ensure accuracy and promote "thinking outside the box" to improve sales and data entry processes.• Implemented new system outage computer form for reps to use when order entry system was not available, went from paper and pen to a leaner online system helping decrees customer call backs, reps ACW, increasing sales and availability to customers. • Assisted with customer service phone support, cross-trained in five different departments using multiple computer systems, reviewed customer order history, provided statements, processed invoices, working with other departments to ensure order placement with accuracy.

Minneapolis, Minnesota, Us

• Provided leadership role in expanding the MFI group, conducted interviews, provided input to hiring decisions, participated in new hire training, & coached mentors responsible for mentoring new hires, conducted training for specialty groups & helped identified problems & opportunities for improvement, conducted quantitative data analysis • Defined processes & conducted training needed to migrate from a manual process involving printed faxes to a fully automated solution using Outlook, resulting in decreased costs & processing time, & redirecting workforce to order entry, which resulted in sales increase,• Identified workflow efficiencies in opening, sorting & disturbing mail, resulting in 50% decrease in processing time & redirecting workforce to order entry, which resulted in sales increase,• Increased revenue growth by creating scripting for call outs & starting the team calling out on all opportunities (previously performing at level of 30%),• Facilitated team meetings for new processes & provide updates on team progress,• Drafted new procedures; code line process, fax to e-mail to other departments, outbound call flow,• Identified content needed for revenue tracking, & created a consolidated tracking tool to increase team awareness of daily/weekly total revenue, increased revenue, & orders per hour,• Created series of contests to increase motivation & productivity, resulting in improved performance

Minneapolis, Minnesota, Us

•Exceeded sales quotas - awarded Top Holiday Sales 2010, Ranked in the top three performers in multiple categories, recognized & awarded•Coached sales team to increase results by sharing sales strategies,•Strong focus on providing customers with solutions to best matched products & finding a need for other products. Established & maintained credibility with customers & management of the customers needs,•Performed manager duties - provided daily updates, facilitated huddles & tours, & tracked daily results,•Self motivated, organized, & flexible with strong time management skills

Somerset, Wi, Us

Scientific Molding Corporation (SMC): Somerset, Wisconsin 2005-2007Quality Assurance- Monitoring and tracking product and packaging accuracyAssembly- Plastic parts assembly, heat stamping, packaging, running presses New hire training- Developing new employees