o Received, redirected, and responded to communications addressed to the Director and takes appropriate action to ensure urgent matters are dealt with efficientlyo Was lead in creating the bi-monthly branch & department newsletter, reaching 3000+ employees upon distribution o Organize meetings between Director and staff or elected officials, providing calendar maintenance and management to support thiso Assisted with branch-wide projects, such as updating external facing resources and webpages, as well as participating in inter-office committees and staff event planningo Preparation of meeting agendas, taking and transcribing minutes, as well as post-meeting distribution of material

• Provided administrative and clerical support to the Integrated Services Delivery – Planning and Partnerships unit, as well as the Immunization Clinics team in Public Health• Completed onboarding and offboarding tasks of program staff, as well as orientation and training of new casual staff through Oracle LMS • Organized timesheet collection of 60+ vaccination clinic staff and submitted to pay-roll accordingly • Kept detailed records of medical and administrative inventory used and ordered, and allocated them to appropriate locations upon delivery • Compiled statistical and employee data to prepare reports and documents related to services provided• Responded to inquiries or requests for information from employees, Departments and the public in a timely and efficient matter; followed through with inquiries to ensure subject matter was handled satisfactorily

• Assisted in the planning of weekly schedules, for both client projects and employees • Completed confirmation calls for jobs scheduled next business day, sending clients confirmation emails as necessary, and communicated with employees on project details• Kept detailed electronic record of all inventory and supplies used, and allocated them to appropriate client invoicing • Distributed client invoicing via email correspondence, followed through with invoice collection, and recorded when payment was received to close outstanding work orders• General administrative duties such as data entry and collection, scanning and filing of important documents for tax purposes, and directing customer calls or emails

- Followed very specific steps to customer service- Answered questions about the menu selections and made recommendations when requested- Handled customer complaints with utmost care and respect - Served new and repeated customers, often remembering returning customers’ orders

• Handled case-sensitive information with utmost confidentiality and discretion• Assisted Benefits and Compensation department with ongoing projects throughout term, such as Performance Management Administration Reports, FlexPlus Benefits administration, employee data entry and extraction, analyzation of employee records, information management, etc.• Worked closely with upper management during collective bargaining to assist with organizing various collective agreements • Helped the Health and Wellness department in organizing company-wide employee wellness initiatives

Took on responsibilities such as:- running daily shifts- delegate tasks to others - count tills with large amounts of money- manage sales and paperwork- new employees orientation and training - followed up on reference checks