Katie Eldridge Email & Phone Number

• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty• Boosted initiatives by managing client correspondence, tracking records and utilizing data communications• Followed through with client requests to resolve problems• Managed over 300 customer accounts monthly

Memphis, Tennessee, United States

• Administered maintenance requests and saw orders through to completion• Created and implemented maintenance program to optimize operational efficiency and reduce downtime• Managed maintenance team of 20 vendors and coordinated repair schedule according to priority level

Memphis, Tennessee, United States

• Performed general office duties, including answering multi-line phones• Managed over 50 customer calls per day• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions• Drafted professional memos, letters and marketing flyers to support business objectives and growth

Memphis, Tennessee, United States

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise• Trained and developed new sales team associates in products, selling techniques and company procedures• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications

Bachelor'S Degree, English Language And Literature, General

English Language And Literature, General

Activities and Societies: Honors Program Submitted poetry to school newsletter tutored through the library