Manage a network of distributors in the North & South East Territory of the United States as well as Eastern Canada, offering product knowledge and recognizing potential upsells. Serve as main point of contact for distributors and end users with product questions, installation issues, shipment concerns, freight disputes, invoice discrepancies, as well as product/freight quotes prioritizing them based on bid deadlines. Ensuring confidentiality for distributors.

Manage client reservations; Provide a unique customer experience by suggesting specialized services; Assist estheticians and massage therapists in preparation of clients; Contribute to overall spa sales by upselling spa products and services; Regularly attend product demonstrations to stay knowledgeable in industry innovations