Katie Gabriel, Msw Email & Phone Number

Dublin, Oh, Us

Columbus, Ohio, United States

• Foster and manage relationships of 25 customers while building upon existing partnerships resulting in 100% customer retention. • Responsible for $5 million ARR, which is 25% of total company ARR.• Leverage data analysis to develop comprehensive reports for customer success plans and business reviews, effectively communicating customer achievements and cost savings.• Identified $300k+ annual savings opportunities among 6 customers leading to improved partnerships and… Show more • Foster and manage relationships of 25 customers while building upon existing partnerships resulting in 100% customer retention. • Responsible for $5 million ARR, which is 25% of total company ARR.• Leverage data analysis to develop comprehensive reports for customer success plans and business reviews, effectively communicating customer achievements and cost savings.• Identified $300k+ annual savings opportunities among 6 customers leading to improved partnerships and renewals.• Successfully negotiate SaaS contract renewal terms, resulting in multiple multi-year contract extensions with customers.• Deliver product demonstrations and training sessions to meet the needs of customers, ensuring understanding of VPL’s offerings.• Utilize and maintain Salesforce, ensuring accurate customer information for senior leadership determining decision-making processes and resource allocation. Show less

• Orchestrated pre-installation customer activity in collaboration with cross functional teams, enabling a personalized and seamless end-to-end customer experience.• Led implementation efforts by monitoring and reporting the progress of home patient implementations through regular status report meetings with regional Key Account Representatives.• Managed project timelines using Smartsheet to align with customer needs and delivered optimal outcomes.• Performed project management… Show more • Orchestrated pre-installation customer activity in collaboration with cross functional teams, enabling a personalized and seamless end-to-end customer experience.• Led implementation efforts by monitoring and reporting the progress of home patient implementations through regular status report meetings with regional Key Account Representatives.• Managed project timelines using Smartsheet to align with customer needs and delivered optimal outcomes.• Performed project management tasks for customers including the creation and maintenance of project plans, facilitating meetings, and providing education and resources.• Effectively communicated between internal and external project teams to understand customer needs, mitigate risks, and drive customer adoption of Tablo.• Maintained Smartsheet and Salesforce ensuring accurate details regarding assigned customers, supporting operational processes. Show less

• Worked directly with clinics to facilitate a seamless integration of Tablo, ensuring support for their home patients.• Assisted with home patient onboarding by scheduling home site assessments in coordination with the home patient, their clinic, and the local Field team.• Point of contact to coordinate home patient supply orders, on average scheduling 30 home patients supply orders per week. Collaborated directly with Outset Supply Chain and Logistics teams to coordinate patient and… Show more • Worked directly with clinics to facilitate a seamless integration of Tablo, ensuring support for their home patients.• Assisted with home patient onboarding by scheduling home site assessments in coordination with the home patient, their clinic, and the local Field team.• Point of contact to coordinate home patient supply orders, on average scheduling 30 home patients supply orders per week. Collaborated directly with Outset Supply Chain and Logistics teams to coordinate patient and clinic supply deliveries. • Created clinic and patient supply orders, cases and work orders within Salesforce streamlining the process for home site assessments, console moves and installations, and optimizing home patient accounts.• Directed the coordination of 70% of the home patient Tablo console move and installation, leveraging cross-functional team collaboration in coordination with home patients, clinics, local Field teams, and internal Outset teams.• Skillfully managed challenging patient conversations during high-stress care points, including escalations, while consistently maintaining positive patient outcomes. Show less

Columbus, Ohio, United States

• Provided support, education, and effective troubleshooting solutions to Outset customers and home patients through inbound and outbound phone calls and emails. Evaluated if customer needed extra assistance, and promptly dispatched appropriate personnel when necessary.• Demonstrated and managed an above average workload and assumed additional responsibilities within the Home program. Recognized as a top performer on the Customer Experience team for consistently exceeding expectations.

• Supported providers and patients through a brand-new company program dedicated to guiding patients from point of prescription to patient adherence. • Assisted and educated providers throughout the insurance reimbursement process and benefit verification for their patients. • Educated patients on financial assistance programs to help cover the cost of their medication. • Managed weekly status meetings with the pharmaceutical manufacturer key stakeholders delivering progress… Show more • Supported providers and patients through a brand-new company program dedicated to guiding patients from point of prescription to patient adherence. • Assisted and educated providers throughout the insurance reimbursement process and benefit verification for their patients. • Educated patients on financial assistance programs to help cover the cost of their medication. • Managed weekly status meetings with the pharmaceutical manufacturer key stakeholders delivering progress updates, strategic directives, and initiatives. Show less

Columbus, Ohio

• Provided support, education, and problem-solving solutions to users through inbound and outbound calls. Identified, troubleshot, and communicated insights to better improve user experience.• Identified as a top performer and consistently met all metric and performance-based expectations while taking on additional responsibilities.• Served as a member of the Patient Services Shadow Team, and on the Fall 2019 Flex Pod Initiative.

Columbus, Ohio

• Provided ongoing supervision and direction to 40 support group facilitators and conducted yearly education and trainings to facilitators.• Facilitated support groups and early-stage programs for individuals diagnosed with early stage and younger onset Alzheimer’s disease or related dementia’s and their care partners.• Recruited potential new members for early-stage programming and administered in person and over the phone assessments for these individuals and their care partners.•… Show more • Provided ongoing supervision and direction to 40 support group facilitators and conducted yearly education and trainings to facilitators.• Facilitated support groups and early-stage programs for individuals diagnosed with early stage and younger onset Alzheimer’s disease or related dementia’s and their care partners.• Recruited potential new members for early-stage programming and administered in person and over the phone assessments for these individuals and their care partners.• Assisted with the Alzheimer’s Association Helpline by offering education and making referrals for ongoing support to local community programs and services. Show less

Geriatric Social Work Intern at Columbus VA Ambulatory Care Center: 8/2015 - 4/2016Internship at ADENA - Adult Day Enrichment at New Albany (Ohio): 1/2015 - 4/2015

Master Of Social Work (Msw), Social Work

Activities and Societies: Geriatric Social Work Intern at Columbus VA Ambulatory Care Center 8/2015 - 4/2016 Internship at ADENA - Adult.

Bachelor Of Arts (Ba), Gerontology

Activities and Societies: Kappa Delta Sorority, Ohio Association of Gerontology and Education, Ohio Internships in Aging, Miami University.