Katie Gliszinski Email & Phone Number

Currently making significant contributions to optimizing marketing performance and driving growth across platforms. Successfully leveraging expertise in digital marketing, data analytics, project management and content creation to elevate brand awareness, generate more high-quality leads, improve customer experience, and directly increase key business results for Conquer Ninja Gyms across multiple locations and departments.

• Customer advocate for new product features and upgrades.• Conducted live Zoom trainings for new customers. • Created internal documentation via Confluence.• Worked and collaborated with cross-functional teams to improve product and user experience.• Managed and responded to customer inquiries via live chat and email tickets through Zendesk.• Reported and escalated product bugs.

San Francisco Bay Area

• Created training programs for the overseas support team.• Managed and supervised the overseas support team.• Managed and resolved escalated customer complaints.• Primary liaison between customer support, sales, marketing, and administration.• Trained and on-boarded new employees.• Developed and managed new projects to troubleshoot and streamline processes.• Managed department projects and scheduling.• Worked closely with marketing to manage customer-related social media issues.• Utilized SQL and SFDC to generate and analyze list building and internal stats.• Managed, resolved, and tracked customer interactions through SDFC via chat, email, and phone.

San Francisco Bay Area

• Responsible for the customer care of clients through calls, chat and email, aswell as remoting into server to repair break-in uploads and other technicalissues;• Consistently and successfully resolve up to 30 case counts daily;• Work closely with multiple departments to ensure consistent customer care;• Appointed to be a member of select team to work with product insight to locatebugs prior to new rollouts;• Train and assist new hires and experienced team members on complicatedcustomer care issues;• Consistently award for being in the top 3 employees for successful case countresolutions;• Member of the 2015 Q4 most valuable team

• Responsible for supporting the program through sales and client relationship management in coordination with a small team of account management colleagues;• Leads day-to-day management and optimization of client accounts, including revenue flow;• Build strong, positive long-term client relationships by understanding current and future business issues, markets, competition, and audiences;• Interface with technical staff to ensure timely service delivery;• Produces account summary/analysis incorporating reporting and monitoring client status;• Qualify leads generated from potential client inquiries via phone, website, tradeshows, and other sources;• Initiate new business;• Demonstrates working knowledge of each certification program;• Participate creatively in developing marketing plans;• Clearly articulate SCS message in the face of intense competition;• Works effectively to ensure all issues are dealt with in a timely manner, recording customer issues and details in all appropriate places.

Greater Minneapolis-St. Paul Area

• Headed Workplace Banking for the local branch;• Reached out to local businesses to prospect potential customers;• Only branch employee to make Quarter 4 Star of Excellence;• Developed the in-branch marketing efforts;• Mentored teller line to promote sales and excellent customer service.

Greater Minneapolis-St. Paul Area

• Deepened existing relationships by assessing customer’s financial needs; • Recommended services and products to meet customer’s needs;• Excellent customer service and account maintenance skills;• Strong sales skills including cold calling, cross selling, networking, etc;• Processed Home Equity Loan, Auto Loan, and Personal Loan applications;• Processed day to day teller transactions;• Referred clients to appropriate financial partners.