Katie Griggs Email & Phone Number

Logan, Utah, United States

Draper, Utah, United States

• Responsible for leading and developing the Training, Onboarding, Knowledge, and Instructional Design teams• Comfortable developing annual strategic plans, for multiple teams, using company goals, KPI’s, and SLA’s for continued team growth and relevance• Enhanced employee mortgage production by 25% through the implementation of a multi-tier self-paced learning program.• Achieved a 30% increase in employee retention by developing personalized training plans based on individual skill assessments.• Boosted training program effectiveness by 40% through the introduction of quality evaluations for corporate trainers• Comfortable leading with vision through turbulent markets and major company change

Draper

• Facilitated and designed 23, 90-minute national adoption trainings in which over 60% of participants surveyed stated that training was engaging and fun on a very dry topic• Required to design, develop, and adapt lessons plans to engage adult learners• Enhanced new hire productivity by 35% by introducing a new tracking system for regional trainers• Trained and onboarded 135 new hires• Trained and onboarded 10 top producing loan officers ($25M+)• Increased regional mobile usage from 25% to 43.62% over 2 years• Created a 13-week drip campaign, using Marketing software, for new hires so that they received communication surrounding best practices for their first 13 weeks of employment

Cottonwood Heights, Ut

• Entrusted with training new hires and existing adult learners in mortgage, customer service, collections, sales, and additional functions• Led creation of monthly skills training sessions that were applicable to multiple divisions• Trained new hire class that produced the highest customer satisfaction rates in company across October 2018 and November 2018• Designed, developed, and adapted lesson plans to engage adult learners• Collaborated with other department managers to ensure pertinent and beneficial training session content• Facilitated both in-person and virtually• Qualified other Trainers to lead effective sessions at multiple sites• Improved employee engagement by 30% through successful training of third-party vendors in company processes• Achieved ATP Training Certification

Salt Lake City, Ut

• Handled inbound sales for lead-generated applicants. • Achieved active licensure in ten states and Branch Manager status in the state of CT. • Attained being one of the top five Loan Originators across multiple months averaging $2-5M in funded loans. • Worked independently while managing and motivating a team.• Applied aggressive pipeline-management skills within framework of company expectation of thirteen funded loans per month.• Utilized solid time-management skills and excelled at activity prioritization.• Provided clear and effective professional communications via phone, email, and texts.

Cottonwood Heights

• Assisted in the leadership of Branch Operations and Personnel Development. • Ensured quality service while achieving branch sales goals.• Handled underwriting for all consumer lending.• Educated team on customer relationship management techniques.• Assessed client financial situations and developed strategic solutions.• Maintained compliance with Credit Union operational policies and procedures to meet member needs.

Sandy, Utah

• Directed all branch operational functions, including customer service, administration, and sales. • Increased branch customer service satisfaction by 45% month-over-month. • Brought out the best in branch personnel by providing training, coaching, professional development, and motivation.• Managed branch budget and funds allocation.

• Rapidly progressed from being a Teller to a Market Assistant Manager responsible for promoting and developing my employees. • Increased branch overall lending score from 90% to 100% or higher for eight consecutive months.• Achieved top three Assistant Managers status due to loans funded, products cross sold, minimal errors, and number of accounts opened.• Recognized for being a top performer four months in a row with outstanding customer service, loan goals, and product cross sale numbers.• Landed rank of Top Performing Loan Officer averaging over $200K in loan closings per month with an 80% insurance cross-sale rate on all closed loans.• Gained keen understanding of the importance of professionalism, financial literacy, leadership, and lending excellence.• Attended Crucial Conversations Certification program.• Graduated from Management in Motion Leadership Program.

Bachelor'S Degree, History, 3.54

Activities and Societies: Member of Phi Alpha Theta--International Honors Society for HistoryOn the deans list and honors list.

Bachelor'S Degree, Philosophy, 3.54

Activities and Societies: Member of Phi Sigma Tau—National Honors Society for Philosophy