Katie Hammon Email & Phone Number

Carlsbad, Ca

• Consulted, recommended and directed all facets of conferences at a 607 room hotel with 110,000 sq. feet of meeting space while upholding Omni culture and standards.• Cultivated meaningful relationships with clients through active listening and creative problem solving, ensuring clients a seamless experience.• Managed multiple site inspections, planning sites, pre conference meetings, and post conference meetings while maintaining on site events.• Developed and distributed all communications relating to planning and execution of group functions, including but not limited to estimates, group resumes, banquet event orders and diagrams.• Collaborated with all internal hotel teams to deliver high quality customer conferences and events exceeding expectations.

Broomfield, Co

• Directed all aspects of conferences and small catering holiday parties at a 390 room hotel with 40,000 sq. feet of meeting space. • Achieved a personal overall planning score of 9.84 in 2018. • Exceeded the annual banquet and catering budget in 2018 resulting in over $7 million.• Assisted in the implementation of new forms and processes such as client profile sheets, group assignment log, BEO formatting, revised resume template, post con reports, and monthly issue prevention in an effort to streamline productivity. • Awarded Manager of the Quarter for third quarter of 2017.• Taskforce at Omni Hotel at the Battery Atlanta – September 2018.

San Antonio, Texas Area

• Set up and oversaw all banquet functions for up to 1,000 attendees.• Developed and trained all banquet associates including captains, supervisors, servers and housemen to create an efficient team.• Maintained a partnership with Sales and Catering, Culinary, AV and Housekeeping departments to focus on exceeding our guests’ expectations.• Built a relationship with meeting planners to increase Medallia scores – 2014 9.58 #3 in Overall Experience.

San Antonio, Texas Area

•Supervised over 20 associates in all outlet areas including Bolo’s Restaurant, In Room Dining, Lobby Bar, and Pool Cabana during all meal periods.•Maintained client relations while organizing and overseeing lunch and dinner parties for up to 30 people. •Increased the average check in the evening for all outlet areas through one on one wine and up selling trainings.•Tracked all items sold in each outlet area during each meal period on a monthly basis utilizing Micros, RMC, and Net Vu Point.

•Organize and maintain an alumni and student database of over 3,000 contacts using File Maker Pro and Constant Contact.•Perform clerical duties including: data entry, mail merge, filing, copying, and faxing. •Organize and plan the advising period for all students of the Hospitality Program by contacting students through email and creating a web page for students to sign up for appointments. •Contribute with the publicity of the Annual Hospitality Industry Management Program Symposium through mailings to students, professionals, and executives of the hospitality industry.

•Serve food and refreshments to all guests and members at the club.•Assist in serving over 200 members at special events such as the Rolex Big Boat Series and the Men’s Regatta. •Set up and run member events for over 150 members such as the Women’s Fashion Show and Children’s Christmas Party.

•Assisted in the planning of the Laurel Court Restaurant Renovation in January 2011.•Planned and organized new uniforms and a series of training programs for over 30 employees.•Rotated between different outlets including Laurel Court, the Tonga Room, Stewarding, Catering and In Room Dining.•Planned and implemented a system of customer feedback and loyalty programs for all of the food outlets.•Answered telephones and scheduled dining reservations using Open Table.•Acted as a host in the restaurants and managed the flow of the dinning rooms.

*Met with guests to discuss objectives and menu planning for special events such as birthdays, wedding receptions, and business parties for 15-50 guests.*Typed menus and kitchen menu sheets for all banquets taking place in the restaurant.*Assisted in the office with administrative duties such as filing, faxing, and billing.

Hospitality Administration/Management

Bachelor Of Business Administration - Bba, Hospitality Management

Activities and Societies: Vice President - Hospitality Management Association, Member - Club Manager's Association of America