Katie H. Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

I manage the Trail Kids program at the Loppet Foundation, which provides outdoor adventure programming for over 2,400 participants annually in the Twin Cities Metro area. This includes overseeing a team of 200+ coaching staff and 8 supervisors across 5 locations. During my time at the Loppet Foundation, I have increased efficiency by developing new workflow management system and introduced new scheduling software to be adopted organization-wide. I have also worked to improve and modernize our onboarding processes and employee recruitment.As a leader of the foundation's equity committee, I work internally, as well as with outside consultants to create and sustain equitable practices that reflect our DEIJ goals. This has included updating the foundation's mission, vision and values, coordinating training sessions for staff, and creating goals and methods by which to hold ourselves accountable to the commitments we've made to the community.

Minneapolis, Minnesota, United States

Oversaw operations of a climbing gym with 101,000 visitors annually and 6,000+ members across the Twin Cities. Managed a local membership base of 1,500, including onboarding, billing, and communication.Managed, trained and motivated cross-functional team of 20+ employees with 8 supervisors - Employee hiring, training, supervision and review - Payroll, Employee Scheduling - Profit & Loss Reporting - Financial Goal Setting & Review - Receipt Tracking, Petty Cash Management, Accounts Receivable and Invoice Management - Monthly and Yearly P&L Review - Met with Program Coordinators to assess needs and efficacy of each program - Oversaw implementation of program changes and performed audits - Led staff meetings and met regularly with company owners and directors to report on facility status and discuss company-wide changes and improvementsEvent Coordination, Community Engagement, and Philanthropic Giving - Organized regular social, fundraising, and educational events - Planned and hosted annual competitions with 230+ competitors - Recruited, scheduled, and trained 150+ volunteers for competitions - Cooperated with outdoor retailers to connect customers with services and products offered to active-outdoor clientele - Developed trusted relationships with vendors, and outdoor organizations, securing donations for fundraising initiatives for local nonprofitsMarketing - Coordinated with the marketing department to create and manage content for the VE website, Facebook page, and Instagram account - Created marketing materials for events, including tickets, signage, advertisements, soocial media posts, brochures, and invitations

Minneapolis

Administered, developed, and improved the successful and efficient operation of the Vertical Endeavors Climb Team program. Created budget, marketing, and staffing goals, performed regular program audits and scheduled employees. Authored and distributed training curricula, customer communication, resource guides and newsletters. Facilitated interviews, reviews, and meetings and directed ongoing training of coaching staff. Implemented local marketing efforts in cooperation with the marketing department. Handled all outreach to team gear and apparel sponsors and liaised with outdoor industry professionals in matters of sponsorship and fundraising. Organized team outings and cross training events. As a USA Climbing certified coach, delivered high quality training to beginning to elite athletes, traveled nationally to USAC-sanctioned competitions, and attended nationwide meetings to discuss the future of USA Climbing as an organization and strategize methods to meet those needs.- Restructured the Climb Team Program to increase revenue and and decrease overall program costs through training and better control of labor expenses. Transitioned to automated administrative costs while delivering better quality programming- Worked with fellow Head Coaches to achieve multiple 1st place performances in local and championship level competitions

Minneapolis, Minnesota, United States

Supervised daily logistical operations of field programs including instructor scheduling, customer communication, and course preparations for the Vertical Endeavors Guided Adventures program. Coordinated with the Director of Safety and Training to hire and train new guides and provide ongoing resource access to employees. Partnered yearly with the Minnesota Department of Natural Resources to provide affordable outdoor climbing access to the public to increase accessibility to diverse populations. Implemented local VEGA marketing efforts in cooperation with the marketing department. Provided outdoor instruction in the sport of rock climbing.

Greater Minneapolis-St. Paul Area

Coached youth athletes in the sport of rock climbing from a novice to an elite level. Mentored youth in the arenas of physical performance, mental fortitude, and understanding ethics in an ever-expanding climbing community. Instructed movement and technique, increased strength and power through ongoing training programs. Prepared climbers for USA Climbing-sanctioned competitions for both Bouldering and Sport & Speed seasons and facilitated the transition from indoor training to outdoor experience.Led outdoor volunteer cleanup events in conjunction with the Minnesota Climbers Association to promote strong outdoor stewardship.Instructed a variety of courses relating to rock-climbing subjects such as - Climbing Wall Instructor Material- Multi-pitch Transitions- Top-Managed Belay- Rescue Procedures- Anchor-building- Ascending and Rappelling- Top Rope Belay- Lead Climbing and Belay- Movement and Technique

Minneapolis, Minnesota, United States

Trained and directed a team of 10 to 20 employees while maintaining customer service and facility efficiency. Completed all opening and closing tasks and paperwork including balancing tills and running administrative reports. Worked daily with Rock Gym Pro. Contributed regularly to all-staff meetings, monthly manager meetings, and weekly program meetings. Skills Include:- Interactive and motivational leadership- Client interaction and graceful resolution of customer service issues- Shift planning and organization- Workplace efficiency, especially in a fast-paced work environment- Time management- Injury response and risk management procedures

Greater Minneapolis-St. Paul Area

Developed syllabi and taught physical education courses for the Introduction to Rock Climbing class. - Authored and delivered lesson plans and course curricula to actively engage students in course material- Enhanced student learning by optimizing a wide range of instructional approaches and innovative classroom exercises - Identified and implemented different instructional methods to meet students' varying needs- Observed and evaluated student's performance and development- Assigned and graded class work, homework, tests and assignments

Atlanta, Georgia, United States

- Acquired invoices from up to ten companies per week and filed them in the Great Plains system to be accessed by accounting professionals- Set up and printed checks for said companies and matched them with appropriate financial documents, and organized their delivery- Cooperated with owner to bring on a graphic designer and facilitate the redesign of the company’s website- Created and managed the company Facebook page and blog to improve networking potential and increase client engagement

River Falls, Wisconsin, United States

UWRF Geography and Sociology Departments- Managed office phones and mail, and directed visitors to appropriate departments or professors.- Proofed and released departmental newsletters, exams, and alumni material.- Assisted professors in correcting assignments and recording grades.- Processed student and faculty paperwork.

River Falls, Wisconsin, United States

- Mentored transitioning students in course registration, major selection, and school-life balance- Networked with University departments to provide tutoring, career counseling, and academic advising- Conducted workshops with fellow advisors as well as solo for students to better understand valuable services provided at the University and to feel more comfortable with their college experiences

River Falls, Wisconsin, United States

Teaching Assistant for an academic and college preparatory program funded by the US Department of Education, the goal of which is to increase the rate at which participants complete secondary education and enroll in and graduate from institutions of postsecondary education.- Instructed high school students from low-income families and students from families in which neither parent holds a bachelor's degree- Collaborated with instructors to enhance the writing, mathematical, and computer skills of enrolled students.- Single-handedly conducted workshops on organization and time management to improve the way in which high school students prepare for college application and conduct themselves in a professional environment.