Katie Hendricks Email & Phone Number

Eindhoven, North Brabant, Nl

Managed a maquiladora program to migrate three maquiladoras in Mexico to a new tax principle. Managed a two-phase project upgrading Blue Yonder WMS Red Prairie from on prem to SaaS, implementing Locus Robotics in the warehouse, integrating with Logistyx parcel management and Packsize.Responsible for migrating applications out of the Eaton data center and onto the Signify data center for Cooper Lighting applications (Cincom configurator, Flash quote and ordering)

Dublin, Ireland, Ie

Project Manager, Eaton Corp, Home Office (February 2016 – Present)IT Project Manager - Commercial Operations Center of ExcellenceSuccessfully managed global project teams and delivered complex projects for many business sectors (Aerospace, Hydraulics, Electrical, Golf Pride, Lighting, Enterprise Order Center) developing business and application expertise. Applications included Oracle E-business, Oracle Product Data Hub, Oracle CRM C360, Informatica, proprietary applications, custom applications, and integrations with SAP, MFGPro, and Vista using SOA and Qxtend middleware. Projects varied in size from $75k to $1.5m, 1500-11,000 hours, and up to 30 IT employees. Duties include working with customers and technical resources to develop & execute project plans, detailing work break down structures and critical pathEstablish project budget, track spend and communicate current and project burn ratesPerform risk management planning, risk identification and mitigationDevelop communication strategies and manage stakeholder needs and expectationsIT Project Manager – Aerospace (May 2015 – February 2016)Managed Aerospace upgrade from Oracle CRM (C360) to enterprise version. Assisted with Aerospace deployment to product data hub. Both projects were part of enterprise front end initiatives.

Akron, Oh, Us

Team lead responsibilities include employee development, managing employee activities, creating employee transition plans, creating mentoring agreements, identifying performance objectives and conducting employee reviews. Presented at SAP Sapphire 2012 conference on a customer panel “360-Degree Customer Experience: Redefining Traditional CRM”.Participated in an SAP customer reference call for CRM Rapid-Deploy Solution (RDS).Technical lead for 10 month project including enhancements for sales usability, master and transactional validations, call center improvements, contract auto-renewal, and weekly pricing.Served as an interim project manager and full-time technical lead for an $8.4 million, 11 month project to increase efficiencies within CRM.Coordinated project work for post CRM implementation efforts including over 30 enhancements, external list management (ELM), integration with third party billing system, and integration with Oracle database. Assisted with data quality management (DQM) implementation and eCatt script creation. SAP CRM Project Manager. Rapid deploy (RDS) implementation of SAP CRM 7.0 in less than 6 months from blueprinting to go-live. Installed the interaction center, sales, and marketing components. Managed the application vendor, project team, requirements definition, scope, timelines, tasks, budget, regular status reporting and a phased rollout plan.

Akron, Oh, Us

Manage the SAP quarterly production releases - governing dates, tracking scope, creating and executing the master workplan, resolving conflicts, communicate and facilitate release meetings.Oversite of SAP enhancement pack installations and activations

Akron, Oh, Us

SAP ABAP developer for IS-U Customer module, concentrating in deregulation.

Mba, Project Management

Bachelor Of Business Administration, Management Information Systems