Katie is an Operations Director within the Global Operations Team at NTT DATA Services, supporting cross-functional activities and projects across Global Operations which help drive growth and efficiency with our NTT DATA internal teams and our clients. She has 20+ years' experience in both Consulting and Operations, primarily in the Financial Services industry. As an Associate Director for Account Operations at NTT DATA, she managed a team supporting Order to Cash processes for a $1B account portfolio spanning the Strategic Business Units of Financial Services & Insurance, Commercial, and International Business. Specific areas of expertise include: Project & Program Management, Process Design / Improvement/ Implementation, Operations / Account management for client-facing teams and leaders, Consumer Banking (including Lending, Deposits, Customer Segments and Private Banking), Regulatory Compliance, eCommerce, Human Performance / Associate Readiness and Sales & Service Management. Deep experience in: Operations management, account / client service and support, KPI measurement and management, E2E project / program management, process analysis, process design and improvement, relationship-building, legacy systems conversions including M&A integration, platform migrations, website re-design, planning and execution related to regulatory compliance, and strategic planning & execution of staffing, training, and associate support . She has excelled at delivering solutions and process improvements that enable business strategies and operations, deliver an exceptional user or associate experience, and improve financial performance. She is a highly analytical thinker adept at navigating and executing in fast-paced environments while managing multiple initiatives. Katie is a magna cum laude graduate in Business from Wake Forest University. Additional management experience in event planning and travel & tourism sales.Specialties: Operations management, client service / support, project / program management, change management, process design / improvement / implementation, financial services industry initiatives, regulatory compliance, human performance / associate readiness (staffing, training, communications), eCommerce, web re-design, platform migrations, large-scale mergers & acquisitions transitions (systems, processes), online sales & sales management, sales consulting, travel & tourism industry (specifically Latin America).
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Operations DirectorNtt Data Services Sep 2023 - PresentPlano, Texas, Us
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Operations Associate DirectorNtt Data Services Sep 2018 - Sep 2023Plano, Texas, Us
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Operations Senior ManagerNtt Data Services Apr 2016 - Aug 2018Plano, Texas, Us
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ManagerNtt Data Services Mar 2012 - Apr 2016Plano, Texas, UsJune 2014 - Present: Project manager for various components of Human Resources transition project at a top 4 U.S. bank, which includes E2E responsibilities for technology implementation and related people / process / product transitions and impacts.February 2013 - March 2014: Managed mortgage data remediation and data controls portfolio at a top 4 U.S. bank which included projects related to various federal regulatory standards / compliance mandates. Responsibilities included: E2E planning and execution of 5 data remediation / data control initiatives spanning multiple applications / systems and processes to comply with regulatory standards, rapid and effective risk & issue identification and resolution, executive reporting, people-process-technology impact assessments and related activities to resolve / mitigate.October 2011 - January 2013: Planned and executed strategic staffing solutions & human performance change management for a regulatory program at a top 4 U.S. bank. Responsibilities included: strategic staffing approach development & execution, rapid gap closure and issue resolution, reporting to HR and program executive leadership, reporting in compliance with OCC and independent counsel guidelines and inquiries, coordination with training and associate support teams to deliver positive and consistent associate experience.
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Training FacilitatorNtt Data Services Feb 2011 - Apr 2012Plano, Texas, UsCo-facilitator for Consultant Foundations Class for newly-hired Carlisle & Gallagher Consultants.
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Senior ConsultantNtt Data Services Aug 2010 - Feb 2012Plano, Texas, UsSeptember 2010 - September 2011: Managed multi-million dollar Associate Banking & Investments eCommerce program at a top 4 U.S. bank, specifically the platform migration and redesign of the Associate Banking website to further enable Associate Banking sales & servicing strategy and improve the user experience. Responsible for E2E change management process including: strategic planning, business requirements definition, process & technology design, associate readiness, financial planning and reporting, risk management / contingency planning , implementation planning and execution ,and development and presentation of key project artifacts. Facilitated multiple meeting routines with extended project team to communicate status and key decisions; coordinated strategic discussions with stakeholders to resolve issues and achieve consensus. Additional responsibilities included status reporting to executive leadership and LOB executives, preparation and delivery of governance presentations and approval requests, strategic relationship-building , and fulfillment of PMO administrative requests.February 2011 - May 2011: Led technology initiative to create customer-specific designators within front-end platform for Preferred / Specialty bank branches at a top 4 U.S. bank. Enabled LOB / branch strategy of identification and deepening of preferred & small business customer relationships. Responsible for E2E project management from testing phase through implementation, implementation planning and reporting, and financial reporting.
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Project ManagerCosta Rican Vacations Feb 2008 - Feb 2010San Jose, San Jose, CrManaged development projects including IT department & hardware build-out, sales platform server migration, sales platform & procedure re-design, company website re-design, and general sales & operations process improvements. Managed long-term strategic project planning (project assessments including alignment with company vision, timeline, budget / forecast) including implementation of quarterly idea-generation & planning / re-assessment process for executive leadership. -
Sales ManagerCosta Rican Vacations Mar 2007 - Feb 2008San Jose, San Jose, CrManaged 15-person sales team in offering luxury, custom vacations to Costa Rica & Panama. Trained new Sales Reps, established policies & procedures, developed and monitored sales goals at an individual and group level.
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Travel Consultant / Assistant Sales ManagerCosta Rican Vacations Apr 2005 - Mar 2007San Jose, San Jose, CrSold luxury, custom vacations to Costa Rica & Panama. Promoted to Assistant Sales Manager within 1 year. Assisted Sales Manager with adminstrative tasks, training, and management of sales team.
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Events ManagerMagic Moments, Inc. Jun 2002 - Jan 2003Planned and executed weddings and other group events at historic home in Roswell, Georgia (greater Atlanta area). Managed 20+ staff and entire event from set up to close.
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Business ConsultantAccenture Jul 1997 - May 2002Dublin 2, IeLed and participated on various teams responsible for implementing technology, process, and organizational changes within the Deposits, Commercial Loans, and Private Bank segments at major financial services institutions over a span of 5 years. Specialized in M&A integration projects, specifically legacy systems and products conversions. Facilitated daily and weekly meetings with management and project associates to communicate status, resolve issues, and make key decisions. Managed 5 associates to successfully integrate systems, procedures, and personnel of a regional commercial bank into the nationwide operations of a major financial services client. Wrote and delivered training materials introducing a new consumer mortgage product sales process for major financial institution in 8 states.
Katie High Education Details
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Wake Forest UniversityPolitical Science
Frequently Asked Questions about Katie High
What company does Katie High work for?
Katie High works for Ntt Data Services
What is Katie High's role at the current company?
Katie High's current role is Operations Director at NTT DATA Services.
What schools did Katie High attend?
Katie High attended Wake Forest University.
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