• A core member of the IT Senior Leadership Team providing direction for IT across the Group• Responsible for the conception, definition, standardisation, delivery, monitoring, refining and withdrawal of digital solutions across the Princes Group.• Responsible for IT Security across the group, including strategy, roadmap, budget, tools, technology, processes and people.• Leading the delivery of a transformational IT Security Programme in line with frameworks such as NIST and Cyber Essentials• Responsible for defining and delivering the technology roadmap for the Group. Including MDM across corporate and factory devices, Operating System management (clients/servers), Virtual Desktop (Horizon/AVD), Azure, Microsoft 365 (Including Teams Phone, Power Platform, SharePoint, Exchange), SQL, application hosting, data integrations (i.e. ERP, HRIS etc.), SSO/MFA, Identity and more.• Providing strong leadership to a multi-disciplinary team of architects and engineers, including employee selection, coaching, mentoring, career development and performance management • Maintaining strong vendor relationships and negotiating to achieve maximum value from engagements and contracts.

- Responsible for the conception, definition, standardisation, delivery, monitoring, refining and withdrawing digital solutions across the Princes Group.

- Responsible for the operational management and leadership of IT Desktop Support Services across Europe and the Middle East.- Line management responsibilities for a team of Desktop Support Analysts spread across EMEA, including performance reviews, managing career development, employee selection, working with local HR to understand legal and corporate differences etc.- Leading on a number of acquisition IT integration and divestiture activities.- Acting as primary point of contact for IT escalations and communication for Business Operations Supervisors across the UK- Leading a number of initiatives across the region such as Teams deployment user education and communication, office closures, office refurbishments, effective software management, mail migration, domain migration- Monitoring KPIs and reporting to senior leadership both in IT and across the EMEA business

• Line management responsibilities for a team of SharePoint Developers, SharePoint Administrators, Content Managers, a Solutions Analyst and Solutions Architect spread across the globe (UK, India, US, New Zealand). This includes performance reviews, managing career development, employee selection etc.• Responsible for the operational management and strategic leadership of both internal-facing and globally dispersed external-facing SharePoint environments (2010, 2013 and SP Online). This includes the company intranet and multiple extranet portals.• Ensuring service management targets are met and ITIL guidelines followed• Managing vendor relationships with key IT suppliers (Consultancy, IaaS, SaaS and applications)• Managing aspects of acquisition integration activities e.g. user account and mail migration• Managing team initiatives and projects

• Develop and maintain strong relationships with senior leadership in the EAME business• Work with senior leadership for EAME business units to identify and develop opportunities for and with MWH IT• Communicate IT strategy and initiatives with the EAME business• Provide input to IT strategy based on the current and future requirements of the EAME business• Provide initial business analysis on business requests or queries before projects are established

• Responsible for the operational management, technical and strategic leadership of external-facing IT services across Americas, EMEA and Asia-Pacific• Line manager responsibilities for External Services team including performance reviews, managing career development, employee selection etc.• Requirements gathering, analysis and service design of new client-facing services to meet business requirements • Define and standardise business sustaining cost models• SharePoint administration (2010, 2013 and Online)• Provide down-stream cost and revenue projections working alongside the IT Finance Manager• Build and maintain strong relationships with suppliers and internal and external clients

• Responsible for reviewing and approving Minor Change Requests for the EAME region and beyond• Attending global CAB meetings to review and approve Significant and Major Change Requests• Carry out training for new employees in EAME and India on the Change Process in line with ITIL guidelines• Point of contact and Change Process guidance for EAME and India• As Interim Change Manager during the Global Change Manager’s absence, I ran global CAB meetings, provide an analysis and summary of all global changes made the previous week and become the global point of contact for Change Management for IT

• Responsible for co-ordinating the provision of external-facing collaboration services for the EAME, Asia-Pacific and Americas regions.• Analysis, re-design and improvement of business processes• Support of multi-tenant SharePoint 2010 and 2007 environments• Co-ordinating with external hosting providers (IaaS) and translating business needs into technical requirements• Managing the cost recovery process of collaboration services globally• Have an understanding of a variety of IT infrastructure components to help support connectivity between hosting provider and internal, across different domains and geographical locations• Analysis of technology environments to identify risks as well as opportunities for cost reduction

• Providing 3rd line application systems support for a variety of engineering, financial, ERP, legal and other software• Citrix administration including installing and configuring Citrix on servers and adding them to an existing farm, publishing and configuring applications and troubleshooting Citrix issues (XenApp 4.5 and XenApp 6)• Being the primary support person for the network licensing of applications for the EAME region• Providing support for Oracle Primavera P6 including by using SQL queries in SQL Management Studio and Oracle SQL Developer and performing disaster recovery tests• Providing support for internally developed global applications

• Using a variety of information systems to record customer comments and making improvement suggestions for the information systems• Liaising with project managers to share customer feedback• Making phone calls to customers of utilities clients to receive feedback to improve service• Working to Key Performance Indicators in order to meet Service Level Agreements• Sharing knowledge with colleagues via e-mail

• Providing 1st line support primarily to internal, external and Joint Venture staff within the EMEA region and also globally depending on demand• Using the helpdesk software Apropos to manage interactions and Remedy and Microsoft Service Centre Manager to log incident tickets and change requests• Creating, maintaining, disabling and supporting Active Directory accounts, Microsoft Exchange and Lotus Notes accounts• Creating, maintaining, terminating and supporting Microsoft Business Productivity Online Suite (BPOS) accounts including Exchange Hosted Archiving and Forefront Online Protection• Dealing with messaging problems i.e. unable to connect to Exchange, mailbox full, e-mail won’t archive, unable to send, mail not been received from particular addresses etc.• Resolving 70% of all tickets logged and escalating to the relevant team when required

• Assisting with the initial IT set up of a Joint Venture• Providing 2nd line support for multiple offices, ensuring ITIL guidelines are followed• Providing hardware repairs to both laptops and desktops, e.g. replacing screens, HDD’s, upgrading RAM etc.• Configuring Blackberry’s using the Blackberry Enterprise Server• Using and supporting Windows 7, XP, Server 2003 and 2008• Tackling disk space, computer performance and start-up issues• Imaging computers using SCCM, Symantec Ghost, and Microsoft Accelerated Solutions• Investigating and resolving network connectivity issues (wired, wireless and VPN)• Patching in multiple offices and assisting with the network set-up for a new office• Configuring Cisco IP phones using Cisco Call Manager software, and creating extensions for analogue Ericsson phones in Damovo Extension Manager• Installing and providing support for various software from MS Office to more specialised engineering software including Autodesk and Bentley applications

• Implementing, considering and concluding on the decision of British Citizenship applications,• Using the Police National Computer to confirm whether applicants are free of convictions• Telephoning applicants to clarify any queries with their application, • Constructing letters to request information from applicants when necessary, • Using a number of search methods in different databases to extract relevant information,• Re-calling previous case files to find additional information. • Taking minutes of each action I take and why so that the reason for my decision is clear and so anybody else who may work on the case will understand every action that has been taken.

• Creating physical case files for European residence document and Citizenship applications, • Creating and editing cases within a case database, • Tracking and recording the location of cases using a file tracking database, • Linking information to files and processing application fees using a direct credit machine, • Recording these fees, and • Sending out confirmation letters to applicants.