Strategic Leadership:•Develop and implement strategies to drive team success and project outcomes•Align team objectives with organisational goals•Ensure clear delivery goals with customers and align on future projects and managed service agreementsPerformance Monitoring:•Track and assess team performance against benchmarks•Utilise data-driven insights for identifying areas of improvementSupport and Development:•Provide mentorship to foster growth and development•Facilitate training sessions to enhance team capabilities•Established a mental health policyIssue Resolution:•Address escalations promptly to maintain client satisfaction & project continuity •Handle customer calls professionally, ensuring effective issue resolution•Encourage proactive team escalation handling and provide decisive solutionsProject Portfolio Management:•Actively oversee 30-50 projects, ensuring timely delivery and budget adherence•Manage large project budgets, optimising resource allocation•Ensure projects follow agile methodology; collaborating closely with PMORisk Management and Mitigation:•Identify risks using RAID and develop mitigation strategies•Adjust plans to minimise impact on project timelines and outcomesStakeholder Engagement:•Maintain strong client relationships, meeting needs and expectations•Regularly communicate project progress and updatesFinancial & Commercial:•Manage profit and loss forecasts and actuals•Support sales team with commercial presentations and roadmapping sessions•Approve statements of work to ensure realistic time estimates and healthy profit marginsProcess Optimisation•Ensure methodology adhered to•Evaluate and improve processes to enhance efficiency•Implement best practices and innovative solutions to drive success and team productivity•Provide feedback to team members and management to ensure accountability and growth•Developed standardised scoping & discovery questions, internal skills tracking, and PM training

Salesforce Expertise:• 5+ years of experience in consulting, specialising in Sales Cloud, Service Cloud & Experience Cloud• Experience in Marketing & Field Service• Proficient in configuration, customisation and integration with third-party applications• Deep understanding of Salesforce data model, security and automation toolsBusiness Analysis:• Collaborate with stakeholders to gather and analyse business requirements, translating them into functional specifications• Conduct process analysis to identify opportunities for improvements• Develop and document user stories, process flows and technical specificationsSolution Design:• Design scalable and robust solutions that meet business needs and align with best practices• Create detailed solution design documentation, including data models, process diagrams and system integration plans• Ensure solutions are designed for optimal performance, security and user experienceTesting and Deployment:• Develop and execute comprehensive test plans to ensure solutions meet requirements and function correctly• Manage deployments and resolve issues promptly• Conduct user acceptance testing sessions and obtain stakeholder sign-offUser Training and Support:• Create and deliver end-user training materials and sessions• Provide ongoing support and troubleshooting assistance to end-users• Develop and maintain user documentation and support resourcesProject Management:• Lead Salesforce implementation projects, managing timelines, resources and budgets• Coordinate with cross-functional teams to ensure project milestones are met• Communicate project status and updates to stakeholders regularlyContinuous Improvement:• Stay current with Salesforce releases and new features, evaluating their impact on existing solutions• Identify opportunities for system enhancements and propose innovative solutions• Foster a culture of continuous improvement and knowledge sharing within the team

As a Salesforce Consultant at ION I was responsible for the requirements gathering, management and implementation of the Salesforce platform for various companies. I am a certified Salesforce Service Cloud and Sales Cloud Consultant and Salesforce Administrator. I have a basic understanding of Pardot and Tableau CRM. My responsibilities included: • Consult with external clients to capture requirements from key stakeholders and translate into technical and functional documentation alongside user stories• Declarative configuration and administration of the Salesforce platform primarily for Sales and Service cloud with some experience of working with NPSP, Community cloud and Pardot i.e. field and object creation, automation tools, security and sharing settings, report generation, data migration • Integration and setup of platform apps including Talkdesk, DocuSign, Mailchimp, DLRS and Conga• Simultaneously managing numerous projects all of varying sizes and sectors including, but not limited to utilities, charity, logistics, product distribution, sales and manufacturing• Confidently delivering demos of the system, training, workshops and support to clients and internal staff• Functional lead for team of three Salesforce consultants providing advice, training and support• Document generation for projects i.e. technical, user guides, training, templates

Charity Escapes helps charities across the UK raise money. They do this by managing the donations of hotels and businesses and then placing them into fundraising events to be used as auction and raffle prizes. As the Charity Account Executive I was required to build and manage relationships with over 180 UK registered charities and their fundraising events. My role involved: • Developing commercial partnerships with charities and hotels, by arranging face-to-face and telephone meetings with current and prospective clients • Project managing over 150 events at any one time and correctly allocate the most appropriate prizes whilst also providing fundraising advise and dealing with any queries or concerns • Confidently approaching and pitching our concept online and at events to bring in new charities, fundraisers and corporates • Run numerous social media and online marketing campaigns to boost brand presence and reputation and then use Google Analytics and social media analytics tools to identify key trends • Assist with the building, design and management of the new company website on the Wordpress platform• Working closely with accounts and operations in order to develop efficient systems and deal with any queries and company developments • Attending and exhibiting at Expo events both in the UK and Europe • Summarize any creative ideas and issues in order to confidently present at internal meetings to the board members • Development and administration of the internal Salesforce platform based on business requirements • Provided training to internal staff for Salesforce platformWhilst at Charity Escapes I helped to raise over £200k for charity, whilst also building a solid brand presence and creating a high quality portfolio of clients.

Project manager for multiple e-commerce projects which cover regions worldwide. Working closely with the studio and regular liaison with international clientele and marketing teams, I was responsible for the on-time delivery of a range of projects from estimation to completion. My main responsibilities included but are not limited to:• Full account management of a number of graphical adaptation projects• Relationship building with new and existing international clientele to help maintain business• Working closely with studio and marketing teams to ensure briefs are understood and achieved• Organise internal schedules and timelines to ensure the on-time delivery of multiple projects• Translate technically complex briefs into accurate and comprehensive instructions for studio• Ensuring that the client’s needs are constantly being met• Resource planning and management to ensure work flow is maximised and targets are achieved• Answering complex queries and using own initiative to offer alternative solutions where required• Managing invoices and purchase orders and ensuring the delivery of projects within budget

After working as an intern at Seenin I was then a freelancer for their online graphic and copy content. I used Photoshop and Illustrator to develop high quality imagery for online marketing campaigns. I then monitored these campaigns to identify key market and consumer trends through Google Analytics, Facebook Analytics and Twitter Analytics.

Seenin specialises in designing and supplying clothing to adults and children with disabilities. My role involved:• Creating, developing and managing the marketing, social media and email campaigns • Monitoring data to identify trends from the company's online traffic, I then used this data to develop marketing strategies specific to the target market • Successfully raising the company's profile in key markets as well as strengthening client relations and securing a solid brand position through research, marketing and attending trade shows• Project managed the development of the new company website as well as creating content and running consumer testing and analytics (Google Ad Words and Google Analytics)• Working efficiently in a small team across all areas including operations, marketing, accounts, customer service and design (including photography)• Using Photoshop skills to create high quality online and print content to a professional standard

I was a member of the Internal Legal team where my main role was the management of minor litigation cases. I was responsible for setting up case files and then working with clients and solicitors to negotiate the potential settlement of claims. Throughout my time there I: • Developed excellent time management and organisational skills as I had to manage numerous high priority cases at any one time, most of which were time sensitive• Negotiated on a regular basis in order to reach settlements within strict deadlines • Responsible for proof reading and editing numerous complex contracts in order to identify anomalies, as well as clause insertion into new contracts • Condensed large volumes of data into simplified versions which I then presented to my superiors to be used as evidence • Drafted and sent numerous legal letters and emails dealing with company queries concerning a vast range of complex legal and business issues

Zoot is an e-commerce Czech fashion company which collaborates with numerous top brands as well as having their own label. Primarily I worked as part of their own label where I was responsible for: • Using and developing my research and analytical skills to carry out extensive benchmarking for upcoming collections and brand development • I was able to assist with the entire brand development process from concept and design all the way through to marketing and merchandising • Market analysis of complex data for key current and upcoming fashion trends and then presenting this information to numerous teams throughout the company • Assisting the company solicitor in drafting and completing and manufacturing contract which involved numerous meetings and negotiations between parties • Working with the design team in creating and adapting flat plans and mock-ups in order to create the company magazine and website • Attending the Berlin trade show to identify the current trends and brands available and present their brand to other company's• Assisting with photo shoots for the own brand clothing, helping with the management and creative design of the project

I provided an outstanding level of customer service in a high pressure environment where I had to adapt constantly in order to make sure numerous areas of the store ran smoothly. To achieve this I developed extensive product knowledge, maintained high standards of merchandising and housekeeping whilst also replenishing stock, identified customer needs and responded to them quickly, and demonstrated customer care both on the sale floor and at till points. I continuously worked well as part of a team, supporting and communicating with my colleagues to make sure day-to-day activities were completed to a high standard. I used my initiative to make sure I prioritized tasks well especially when the store was busy.

I was responsible for the safety and wellbeing of large crowds of people at venues and events across the country. My role involved responding to queries, requests and, when necessary, complaints whilst also making sure the safety of the customers and staff were my top priority.I developed outstanding communication and problem solving skills whilst also understanding how to adapt to not only stressful but potentially dangerous situations involving large numbers of people. To do this I had to work efficiently with my team in order to provide support for one another and understand the system in place to keep everyone safe.