Katie Kavanagh Email & Phone Number

United States

United States

Review of subservicer’s performance in all servicing areas, including Customer Service, Escrow, Investor Accounting, Continuity of Contact – Collections, Loss Mitigation, Foreclosure, Bankruptcy, and Claims. The supervisor provides daily support and oversight for all matters related to the subservicer, including daily review of reporting, systems, and documentation to ensure compliance. The supervisor also monitors goals to ensure that they are met through performance, risk, and relationship oversight of the sub servicer. The supervisor manages governance processes of the third-party sub servicer to minimize losses from failed vendor processes, inadequate controls, and emerging risks. Continue to evaluate and monitor processes and streamline or automate processes as opportunities are identified.

United States

Illinois, United States

— Supporting collections group by performing a high volume of daily outbound and inbound calls.— Processing payments over the phone and provide options for recurring drafts.— Updating accounts with accurate contact information and relevant notes from calls.— Strong attention to detail, problem-solving and organization skills.— Training new team members to successfully navigate our collection systems and to maximize performance.— Arrange for debt repayment by establishing a mutually agreed upon repayment plan based on customer finances.— Assisting in foreclosure referral checklists, verifying accounts and documents that were sent to borrowers fall within compliance and that taxes have been paid.— Requesting original mortgage, title and note through VA help desk.— Assisting in investor reporting, to be completed by a set date of every month, includes notifying the FHA & VA of delinquent accounts with an average of 250 accounts reported monthly. — Reporting to management with accounts worked daily for collections team.— Assisting in mailing out notice of default letters, keeping accounts within investor guidelines

Evanston, Il

Act as liaison between dealership and customer. Daily responsibilities include: handling a high volume of calls and emails, proven ability to prioritize responsibilities & respond in a timely matter; receiving contracts and check listing them into the system; multi-step verification process including validating drivers licenses, employment, residence, insurance, and personal references; verifying open mortgages; locating, reading, and documenting credit reports.

Evanston

Primary responsibilities include receiving high-volume inbound calls, conducting outreach for delinquent accounts, collecting payments, customer education, and escalating contracts to managers when appropriate

Customer service, daily opening and closing tasks, inventory management, event set up, counting cash drawers, and stocking duties.

Greater Chicago Area

After school daycare, resident art project manager.

Serving duties: Opening restaurant. Daily cleaning tasks. End of shift payouts. Accommodating the customers. Dining Room Supervisor duties: Managing floor and servers. Helping with guest comments. Counting cash box. Accepting deliveries, writing checks. Making floor plans. Receiving all cash outs from servers and entering them into the system.

Bartender in charge of serving, stocking cleaning and closing. Batching credit card receipts and dropping cash-out before end of night.

Customer service and working with management on coordination for parties and events. Training incoming servers.

Banquets Server- setting up for weddings, receptions, trade shows, parties, etc. Serving those parties after set up.