• Manage Customer Service Operations- Process all purchase orders via email and phone- Assist customer with any matters that require troubleshooting- Perform all technical support to customers and internal personnel- Act as liaison between vendors and management to ensure accurate and timely delivery of products- Manage customer database- Manage 50+ domestic and international distributor network• Sales & Marketing- Perform customer calls establishing product orders- After sales support, including follow up calls regarding additional products to enhance- Act as a back-up for trade show attendance as needed• Office Management- Manage inventory control- Direct day to day activities of Shipping and Receiving associate

* Responsible for serving customers with a focus on creating a pleasant dining experience. This included assisting with orders, managing expectations and regularly following up to ensure satisfaction* Provided excellent customer service, managing occasional customer complaints in a professional manager* Managed multiple priorities in fast past environment

* Managed all front of the house duties. This included greeting customers and ensuring satisfaction throughout dining experience. Answering telephone and properly routing calls* Responsible for serving customers and ensuring pleasant dining experience