Katie Leclair Email & Phone Number

Chester, Nh, Us

Portsmouth, New Hampshire, United States

Remote

Collect sensitive documents needed for students to enter student loan payment plans, including paystubs, W2's, and social security benefit letters, when active, process an average of 70K documents per month.Calculate 20-30 debt collector plans per day in coordination with debt collector live on call with borrower present.Send out payment agreement letters, establish borrower accounts in the system, and verify account information for accuracy.Respond to customer complaints & set up claims on behalf of hired company for North Carolina unemployment office, resolving more than 300 disputes per week.Review 3rd party complaints sent via email, app, and website to deliver compensation to customers filing complaint against restaurant chain, respond to at least 125 cases per day.

Chester, New Hampshire, United States

Launched Facebook Group and ran promotional campaigns to attract new customers, increased sales by 85%.Tracked orders on excel spreadsheet, updated and maintained contact database, averaged 15 new bookings each month.Photographed and showcased items for feature presentation, sometimes doubling presentation attendance.Conducted inventory audits at the beginning of each quarter, kept between 550-700 pieces of inventory in stock at all times.Packaged, labeled, and shipped products to customers, sent at least 45 packages each week.Replied to 15 phone, email, social media, and in person inquires per week.Paid monthly expenses and filed tax returns for 2017, 2018, and 2019.

Chester, New Hampshire, United States

Opened and closed store during scheduled shifts.Greeted an average of 15 customers daily, answered inquiries, kept store clean, and ran register transactions.Employed inventory management tasks such as sorting, pricing, and merchandizing.Processed up to 10 online orders over the phone each week.

Salem, New Hampshire, United States

Triaged incoming calls from world-wide clients regarding travel emergencies, initiating tasks including faxes, and sending and receiving medical documents, took 75 calls each day.Liaised with med- evac vendors, hospitals, insurance companies, and travel agents to schedule emergency services on behalf of client.Opened and assigned new cases to 24/7 in house nurses, doctors, and travel agents.Instructed 50-member team as knowledgeable resource to answer questions and worked together to solve complex cases, including evacuations from earthquakes and med evacs.