Manage and organize the Product Support Team ticketing platformUse the ticketing platform to organize inbound requestsOrganize and prioritize escalations to the Product TeamManage follow up with the Product Support Team to gather ETAs for open ticketsMaintain and organize official Product Team bug list, schedules and archivesRun statistics for the Product Support TeamMaintain comprehensive knowledge of all Scorpion product, service and system updated as well as all business types & digital marketing best practicesCoordinate new documentation needsOrganize and prioritize feature requests and training opportunities

Supported General Legal Marketing division to ensure both value and client retention are metExceeded proactive and reactive tasks with capability to anticipate client/team needsAbility to multitask large volume of client requestsEffectively communicated with all associated parties to accomplish highest degree of project satisfaction

Planned and executed events resulting in month over month increased revenue.Provided an analytical sales approach to scheduling and coordinating guests reservations resulting in a 15% increase year over year.Generated monthly productivity reports to maximize sales and create a strategic plan.Communicated across multiple departments to build client business relationships to increase return on investment.Supported Sales Executives to exceed their sales goals resulting in positive quarterly metrics.Collected information from clients to use for improvements in building the clients database.Implemented stream-lined process for reservations creating an efficient client experience.Preformed administrative functions as required.

Managed payroll and scheduling to maximize sales and minimize costs.Recruited, trained and developed sales associates, assistant managers and store managers to assemble a talented staff.Opened new stores adhering to visual standards and operations.Promoted to high shrink stores, consistently improving shrink to the company goal of 2%.Recognized as constant and consistent top performer in the region and company.