August 2024 to October 2024 • Developed comprehensive and engaging learning content for e-learning courses, which included crafting detailed course outlines, instructional materials, and supplementary resources. • Ensured that all content was aligned with educational standards and effectively addressed the diverse needs of learners, incorporating best practices in instructional design and learner engagement strategies. • Collaborated with experts to enhance the quality and relevance of the material, fostering an enriching learning experience.May 2024 to September 2024• Collaborated with cross-functional teams to support the delivery of the Australian Cyber Network (ACIN) initiatives.• Assisted in the coordination and management of ACIN projects, ensuring timely completion of deliverables.• Participated in workshops and meetings to gather requirements and provide insights for ACIN deliverables.• Supported stakeholder engagement by preparing reports, presentations, and communication materials.> BSidesADL 2024 co-ordination • Coordinated with exhibitors to ensure smooth setup and operation of their stalls at BSIDESADL 2024.• Acted as a liaison between exhibitors, venue staff, and third-party vendors to ensure seamless event execution.• Ensured compliance with safety regulations and event policies by all participating exhibitors.• Handled inquiries and resolved any issues faced by exhibitors promptly and efficiently.

Committee Member, National Volunteer Coordinator, and State Lead for South AustraliaJune 2024 – PresentIn my multifaceted role with the National Missing Persons Hackathon 2024, I have been instrumental in driving the event’s success across Australia.● Committee Member:Participated in fortnightly meetings.Provided event information and updates to state leads.Offered guidance on event requirements.Recorded meeting minutes and made them available on our Discord channel.● State Lead for South Australia:Organized and secured venues for the event.Secured financial sponsorships and community donations.Fostered community support to enhance participation and success.Developed and executed digital marketing campaigns via social media to increase awareness and engagement.● National Volunteer Coordinator:Conducted outreach for volunteers and case managers, ensuring a robust and capable team.Managed participant and volunteer lists to ensure seamless event operations.Provided support to state leads for event coordination and logistics.Oversaw communication and coordination through Discord.Designed and distributed digital badges to recognize volunteer contributions.Scheduled and led fortnightly meetings to maintain alignment and progress.Coordinated the national event across all 8 capital cities in Australia, ensuring consistency and excellence.

The Milo Mission Academy for Lunar Exploration is sponsored by AROSE. It is a 12-week STEM workforce development program. The academy is designed to provide participants with a hands-on, deep-dive understanding of the space mission life cycle. This team-based experience will help participants gain knowledge about the needs of the space sector, along with learning the practices, protocols, and procedures it takes to be operational within a space environment. The skills gained through this academy are foundational workforce skills that will be transferable across many Earth-based sectors as well including Energy, Resources, Defence, Comms/Tech, Adv Manufacturing.PROGRAM ANALYST: • Collaborated closely with the Project Manager, DPMR, Lead Systems Engineer, and Chief Scientist to facilitate efficient tracking of mission costs, schedules,and changes throughout the project lifecycle. • Utilized advanced analytical tools and methodologies to research and provide accurate cost and schedule estimates for various mission components, including personnel, travel, facilities, subcontractors, and other resources. • Played a pivotal role in budget planning and forecasting by analyzing historical data, identifying trends, and projecting future expenditures to ensure effective resource allocation. • Acted as a liaison between different project stakeholders to gather requirements, communicate updates, and address any discrepancies or concerns related to mission costs, schedules, and changes. • Implemented robust change management processes to ensure that all modifications made by the mission team were thoroughly reviewed, documented, and approved in accordance with organizational policies and procedures. • Provided regular reports and presentations to senior management, highlighting key insights, trends, and risks associated with mission costs, schedules, and changes, enabling informed decision-making and proactive risk mitigation strategies.

Business Operations, Process Improvement and Training: • In collaboration with a software engineer, I co-developed an innovative project management system, enhancing our team's efficiency and project tracking capabilities.• Successfully developed and delivered a comprehensive operations transition document for the Board of Directors' consideration, ensuring strategic alignment and operational excellence.• Proposed and implemented process improvements to enhance workflow efficiency.• Developed comprehensive procedure and training manuals for employee guidance.Project Invoicing Management: • Utilized project management software to efficiently prepare and dispatch invoices.• Designed user-friendly templates for project managers to optimize the invoicing process.Work in Progress (WIP) Oversight: • Conducted thorough investigations and managed WIP transactions, determining their billing viability.• Recommended write-offs when necessary, ensuring accurate financial reporting.Accounts Receivable Maintenance: • Maintained a high standard of the accounts receivable ledger to ensure accuracy and completeness.• Executed detailed account reconciliations for third-party entities, including government bodies.

Key ResponsibilitiesBusiness Planning and Growth Leadership:• Developed and communicated a comprehensive year-long business plan to the Lease Manager.• Led the team's growth from 5 to 17 employees within the initial 2 years of tradingSales Strategy Development and Execution:• Created and executed successful sales strategies in alignment with business objectives.• Utilized social media platforms to strengthen brand identity and boost revenue growth.Operational Management and Efficiency Enhancement:• Oversaw staff hiring, implemented training programs, and streamlined operational processes.• Supervised and improved worker performance, with a focus on productivity, efficiency, and cost savings.Financial Accuracy and Record-Keeping Excellence:• Ensured accurate financial data entry and maintained precise records through effective bookkeeping and reconciliation processes.• Administered weekly payroll processing, contributing to a smooth and accurate financial management system.

• Comprehensive Skip Tracing: Used a wide range of skip tracing technologies, such as external papers, databases, public records, and internet searches. Used modern investigative techniques to acquire important information.• Data Verification: Cross-checked financial records, court documents, judgments, and other official sources to ensure the authenticity of the acquired data.• Proactive Debt collecting: After validating identification, proactively engaged with debtors to begin the debt collecting process. This included assertive communication, negotiation, and respect to legal requirements.• Analysis of Transaction Accuracy: Carefully examined transactions for accuracy, taking special attention to sensitive data. used identity documents to confirm information and preserve data accuracy.• Enhanced Information Gathering: To improve information retrieval capabilities, secret investigative software, public record databases, and social media analysis were used in addition to standard skip tracing methods.• Professional Communication: Showed poise and professionalism when on the phone, performing exceptionally well when interacting with customers, even under trying circumstances.• Cooperation and Continuous Improvement: By sharing insights and improving skip tracing techniques, I worked with cross-functional teams to collaborate and further enhance processes.

Key Responsibilities:• Review and investigate chargeback claims from customers or merchants, and determine the validity and accuracy of the charges.• Communicate with customers, merchants, banks, and other parties to obtain relevant information and evidence, and provide clear and timely responses.• Apply the appropriate chargeback rules and procedures, and issue refunds, reversals, or adjustments as needed.• Maintain accurate and complete records of all chargeback cases, and report any trends, issues, or risks to management.

• Investigated GL (general ledger) and CC (cost center) transactions, carefully examining data for abnormalities within specific date ranges• Conducted detailed reviews of identified abnormalities, determining the authenticity of each transaction and promptly addressing discrepancies• Compiled a comprehensive list of transactions for external audit consultants, facilitating their investigative processes and ensuring a thorough examination• Detected and rectified an undisclosed value of unauthentic transactions, contributing to enhanced financial accuracy• Collaborated closely with the internal accounting team to ensure the accuracy of financial statements, supporting the production of reliable reports for upper management• Led internal financial audits, implementing rigorous examination procedures to identify and rectify discrepancies in various financial transactions• Applied advanced analytical skills in assessing financial data, ensuring compliance with accounting principles and internal controls• Developed and executed audit plans, ensuring comprehensive coverage of key financial areas and adherence to regulatory standards• Provided valuable insights and recommendations to enhance financial processes, contributing to the overall efficiency and integrity of financial reporting• Proactively recommended and implemented process improvements within accounts payable to prevent unauthorized transactions strengthening internal controls

Key ResponsabilitiesPortfolio Management:• Oversight and management of a diverse portfolio of accounts with a weekly transaction volume totalling $5 million.• Monitor and analyze customer credit limits, ensuring they align with business policies and financial stability.Collection Strategy Development:• Formulate and implement effective collection strategies to maintain a high collection rate of 90% or above.• Regularly assess and update collection procedures based on industry best practices and the unique characteristics of the business.Regional Management:• Successfully manage accounts receivable processes across three states, ensuring compliance with regional regulations and fostering positive relationships with customers.• Collaborate with regional teams to address any localized issues impacting the accounts receivable function.CFO Collaboration:• Work closely with the Chief Financial Officer (CFO) to align accounts receivable goals with overall financial objectives.• Provide regular reports and insights to the CFO, facilitating informed decision-making related to receivables management.Top Key Achievements:Optimized Cash Flow:• Implemented streamlined invoicing processes, reducing payment cycle times and improving cash flow efficiency.Enhanced Collection Rate:• Developed and executed a targeted collection strategy resulting in a consistent collection rate of 90% or higher.• Implemented automated reminders and escalation procedures to proactively address overdue accounts and minimize bad debt losses.Portfolio Growth and Risk Mitigation:• Implemented risk assessment measures, reducing exposure to bad debt and enhancing the overall financial health of the portfolio.Cross-Functional Collaboration:• Collaborated with sales and customer service teams to identify and resolve issues impacting timely payments