Katie Lyons is a dedicated, client-focused Account Executive at Chaos Cylindo with 18 years of experience in customer relations and team management. Over the past four years with Chaos Cylindo, she’s made a significant impact on the company, especially during her time leading an international team of Customer Success Managers. Katie's work has centered around fostering client relationships and building talented teams within Customer Success.Based in Boston, MA, Katie has contributed extensively to Chaos Cylindo’s growth by collaborating with senior leaders to refine internal processes and resolve inefficiencies. Partnering with Project Management, Product, and Content Creation teams, she streamlined the Studio process, simplifying the addition of props and enhancing workflow quality.In her previous role, Katie managed some of Cylindo's most strategic clients, championing customer advocacy to strengthen relationships, build trust, and ensure clients achieve value from the Cylindo partnership.Outside of work, Katie enjoys life in a seaside community south of Boston, where she spends time with her three young children (ages 9, 7, and 5). She’s an avid supporter of youth hockey, often found cheering at her son’s games. As Katie embarks on this new chapter in Sales, she’s excited to continue building meaningful client relationships and elevating the customer experience.