Katie Meadows Email & Phone Number

Asheville, Nc, Us

Asheville, Nc, Us

Asheville, North Carolina, United States

•Mentored and trained new personnel to maximize quality of service andperformance.•Orientated new employees to their position on their first day – including new hire paperwork.•Worked with front desk to respond promptly to all guest requests.•Evaluated employee performance and developed improvement plans via employee performance logs.•Maintained up to date employee attendance records.•Directed team of 7-9 personnel in busy hotel with 210 rooms.•Clearly and consistently communicated with leadership and other colleagues using Microsoft Outlook and Webex platforms.•Assigned housekeeping staff to specific tasks and room blocks based on dailyneeds and requirements.•Developed departmental SOP's and improved existing SOP's.•Inspected guest rooms, lobbies, and common areas to verify cleanliness andtidiness.•Reported damages, maintenance problems, safety issues and potentialhazards to management.•Assisted guests by providing detailed information and resolving complaints.

Asheville, North Carolina, United States

•Developed Furniture, Fixtures and Equipment (FF&E) Matrix for 210 room luxury resort housekeeping department using Microsoft Excel.•Created data collection method to simplify data entry method for FF&E Matrix.•Noted specific differences in rooms including layout, showers, and furniture.•Entered data into matrix with detailed quantities and descriptions.•Created professional portfolio via Google Drive. •Created project timeline including Project Milestones.

Asheville, North Carolina, United States

• Assisted in maintaining safe work environment for team members and gueststhrough visual inspection of common areas during shift.• Cleared rubbish and debris from lobby, elevators, stairways, and hallways touphold cleanliness standards.• Practiced safe work habits, wore protective safety equipment, and followedMSDS and OSHA standards to maximize safety and prevent accidents.• Responded immediately to calls from personnel to clean up spills and wetfloors.• Maintained cleanliness of restrooms by washing down and properly sanitizingwalls, floors, and toilets.• Performed daily facility checklists for cleaning floors, wiping down glassentryways and collecting trash.• Identified repair needs and major maintenance concerns, and escalated issuesto management.

Asheville, North Carolina, United States

• Emptied wastepaper and other trash from premises and moved to appropriatereceptacles.• Returned emptied garbage receptacles to proper locations.• Polished glass surfaces and windows.• Changed bed linens and collected soiled linens for cleaning.• Demonstrated respect, friendliness, and willingness to help wherever needed.• Worked to maintain outstanding attendance record, consistently arriving towork ready to start immediately.• Actively listened to customers' requests, confirming full understanding beforeaddressing concerns.• Resolved problems, improved operations, and provided exceptional service

Candler, North Carolina, United States

• Helped customers complete purchases, locate items, and join reward programs.• Restocked and organized merchandise in front lanes.• Answered questions about store policies and addressed customer concerns• Monitored self-checkout systems and provided assistance or intervention whererequired.• Promoted customer loyalty and consistent sales by delivering friendly serviceand knowledgeable assistance.

B.S. Management

High School Diploma, Cte, 9-12

Activities and Societies: Active in marketing classes majority of the high school career. Active in HOSA (Health Occupations Students.