Katie Manzo, Cdt Email and Phone Number

- Daily support of clinic practices and patients with a team of remote biologic coordinators - Support and complete patient access activities from enrollment form completion to prior authorization paperwork, appeals and financial assistance coordination - Coordinate access coordination tasks with team of remote biologic coordinators to complete tasks for clinic customers - Provide quality oversight for the team by reviewing Lyceum applications, clinic electronic medical records (i.e. EMA) and insurer paperwork (i.e. Prior Auth applications and appeals) - Coordinate communication, status and other activities on behalf of patients, clinics and third parties (i.e. specialty pharmacies and insurers) - Help develop training curriculum and best practices to optimize the patient access workflow with the services we provide to clinics and patients - Liaise with industry partners to learn about new products and services, updates related to access for therapies and support patient care. - Contribute to process and workflow optimization and provide product feedback related to the technology tools that we provide. - Participate in annual performance reviews and regular touchpoints on objectives and progress - Organize, prioritize, and perform multiple tasks under established deadlines - Support ad hoc program, team or company initiatives as assigned

Attending in person and remote training lunches and dinners and speaking to medical support staff educating on Manufacturer Assistance programs and criteria required for patients to access specialty medication.

• Consulting medical offices and specialty pharmacies on streamlining internal biologic management• Training personnel to enhance knowledge of specialty medications, clinical standards, and plan criteria to expedite and increase prior authorization approval.• Working remotely as biologic coordinator prn

• Understands product and payor reimbursement landscapes and prior authorization guidelines and processes. • Serves as a direct contact for providers for pharmacy benefits, authorizations, appeals, and overall specialty pharmacy program information, as needed. • Builds and maintains relationships with physicians, staff, key personnel, and industry partners. • Provides ongoing support to internal and external customers by performing in-person and/or virtual meetings, ensuring ongoing compliance with applicable rules, laws, and regulations. • Serves as a liaison between patients, payors, physicians, and other healthcare team members, maintaining timely communications to ensure ongoing collaboration and the best possible customer service is provided. • Applies knowledge of specialty medications, clinical standards, and plan criteria to communicate the necessary information in support of prior authorization processes and account management. • Provides proactive, personalized education to healthcare providers, clinical staff, and internal staff on key plan criteria updates and available support programs to help facilitate patient access. • Provides ongoing support of internal prior authorization processes. • Communicates verbally and/or in writing with clients, patients, and referral sources regarding eligibility determinations, authorizations, and other account management support opportunities. • Demonstrates clear and thorough understanding of specialty therapy and the inherent challenges of the physician referral lifecycle.• Generates reports for strategi accounts showing patient updates as needed• Supports and trains intake team in clinical reviews and appeals processes to improve turnaround times

• Confirmed the accuracy of patient information and performed benefits verification for prior authorization. • Evaluated workflow queues to prioritize and initiate time-sensitive prior authorization needs. • Collaborated with leadership and sales regarding identified trends and process improvement needs. • Completed clinical review and prior authorizations. • Communicating plan denials with medical offices. • Submissions of reconsiderations and appeals to medical plan.

• Charting Medical Histories, HPI, Assessment, and Treatment plans. • Biologic Coordination. • Assisting in procedures and exams. • Assisting with MOHs surgeries at Pearland, Binz, and Webster locations. • Training all new staff for Pearland and Binz locations. • First level counseling of all back personnel. • Keeping management appraised with early personnel issues. • Ensured the cleanliness, sanitation, and maintenance of exam rooms and surgical equipment. • Cosmetic consultations and assisting cosmetic procedures. • Delegated back-office duties amongst back staff members. • Overseeing and managing clinic flow and interaction of back clinical staff. • Supply inventory and ordering. • Assisted lab manager with maintaining OSHA standards. • Sterile/Nonsterile tray set up.

• Charting medical histories and HPI. • Assisting in procedures and exam. • Buffering & drawing syringes. • Sterile/Nonsterile tray set up. • Discuss labs/pathology results and coordinate subsequent care. • Cosmetic consults and regimen building. • Ensured the cleanliness, sanitation, and maintenance of exam rooms and medical equipment. • Created employee handbooks and training material. • Biologic Coordinator & OSHA coordinator. • Prior Authorizations. • Scheduling & Insurance verification. • Created office SDS, Exposure Control Plan, Hazard Communication policy, Hand Hygiene policy, Needle stick policy, Syringe labeling policy, Laser Safety policy. • Created all Patient education handouts. • Assisted in graphic design and social media marketing. • Reconciled/Maintained online booking appointments with EMA software. • Completed multiple training courses for PPE, Fire Safety & Evacuation, infection control. • Assisted in cosmetic injectables and procedures: patient education, consents and photography. • Created maintenance logs for employee training, employee injuries, autoclave and sonicator maintenance, and refrigerator temperature.

• Charting medical histories and HPI. • Assisting in procedures and exams. • Buffering & drawing syringes. • Sterile/Nonsterile tray set up. • Cosmetic consults and regimen building. • Ensured the cleanliness, sanitation, and maintenance of exam rooms and medical equipment. • Created MSDS, Exposure Control Plan, and Hazard Communication Plan. • Trained staff on how to properly draw syringes out of multi-use vials and label safely per USP guidelines.

• Charting medical histories and HPI. • Assisting in procedures and exams. • Buffering & drawing syringes. • Sterile/Nonsterile tray set up. • Discuss labs/pathology results and coordinate subsequent care. • Cosmetic consults and regimen building. • Ensured the cleanliness, sanitation, and maintenance of exam rooms and medical equipment.

• Managing all incoming/outgoing lab & pathology specimens. • Discussed lab/pathology results with patients and coordinated subsequent care. • Prep exam rooms and assist in exams and surgical procedures. • Charting. • Ensured the cleanliness, sanitation, and maintenance of exam rooms & medical equipment. • Inventory and order all medical supplies. • Web designer & Web master. • Pharmacy refills & E-scribing. • Prior Authorizations. • Scheduled appointments. • Insurance verification. • Post patient and insurance payments.