Katie Marquez Email and Phone Number

• SAP user support for customer quotations and sales order management across multiple divisions • CSSG Lead: re-implementation of Salesforce as a OneSouthwire initiative• Project leader for various systems incidents and enhancements • Sales and customer support for systems/processes outside of SAP (MySouthwire, Citrix, Sales Admin, HEAT, JIRA)• Process and system training • Creation of training documents for new and continuous system improvements• MySouthwire security administrator• Employee security administrator for Sales access • Helpdesk management for Construction Systems and Solutions Group via HEAT• ISO documentation creation/publication, training, and audit host

• Responsible for quoting prices/availability of products and processing orders• Initiated and resolved customer service requests• Managed direct customers • National account manager • Managed multiple agencies • Requested and coordinated assistance from technical support groups and/or product managers• Determined pricing for customers based on current CU levels, market trends, and business strategy• Worked with minimal direct supervision in a team environment • Focused on exceptional customer service

• Identified and established system gaps for CSSG business between legacy systems and SAP• Created processes and documentation outlining sales responsibilities• Liaison between ITS and Sales, ensuring ITS understood the needs of sales • Gathered, interpreted and executed business priorities within system limitations • Performed various test activities, including in-depth Business scenario testing • Trained end-users on how new process and procedures would be performed after implementation