Castle Trust - Common sense lending with exceptional flexibility. Through authorised financial intermediaries, Castle Trust offers tailored solutions to experienced buy to let, self employed and high net worth* clients. Borrowers can take control of their cashflow by servicing as much or as little interest as they wish and enjoy creative, pragmatic underwriting. For further information, please visit our website www.castletrust.co.uk/intermediaries or call our Central Support Team on 0824 241 0252 (calls cost 4p per minute plus your phone company's access charge. Calls from a mobile will cost 4p per minute plus your phone company's access charge. All calls are recorded for training and quality purposes). *Subject to compliance with regulatory requirements. Please note that an APRC is generated as part of the application process.

Castle Trust is a new type of financial institution focused exclusively on the UK housing market. Through authorised financial intermediaries, we offer loans with innovative ways of repaying your capital. As the Sales & Business Development Team Manager it is my responsibility to ensure that my team of Business Development Executives are consistently delivering a professional and efficient service. This role utilised my sales coaching experience to enable my team to successfully present our product proposition to our data base of Mortgage Intermediaries.My duties included:- • Product training with my BDE’s to ensure that all information provided to our intermediaries was correct • Ensure the BDE’s achieved their call and performance targets • Formal monthly 121’s• Ensuring strong cohesion between BDM and BDE to ensure the Intermediary received excellent customer service and the sales area achieved their quarterly target • Driving staff to achieve their sales goals, whilst ensuing staff compliance to customer service process and formal business protocols were adhered to. • Telephone sales coaching • Working closely with our marketing department to deliver relevant Intermediary marketing material for the BDM’s/BDE’s and marketing events• Work closely with our head of sales to ensure that the business sales objectives were achieved each quarter and assist with business plans for the coming quarter • Attending Mortgage events i.e. FS Expo, Mortgage Business Expo, Complete workshops which allowed me to discuss our product proposition on a face to face basis with Intermediaries• Presenting my quarterly business plan to the BDM’s and senior management team at monthly sales meetings to ensure clear direction of the BDE team.

In my role as an operations controller I monitored and controlled all container movement within the terminal. Whilst doing so I consistently analysed and problem solved operations data within a busy and sometimes stressful environment. I assisted and liaised with the work force who were operating the cranes and driving the straddles on handheld radios, as well as operating two computers and a phone to enable the company to achieve and meet targets.Other duties saw me providing excellent customer care to hauliers and freightliner ensuring they had the most efficient and reliable experience with Dp World Southampton.

In this role I was responsible for sales targets covering the Dorset area. This involved me working closely within a team dealing with Financial Advisors talking through mortgage applications and selling other Abbey products i.e. Insurance to meet the targets set. I also had to make and document pro-active calls in order to increase sales figures. I am used to working under high levels of pressure as I am on a headset whilst dealing with daily admin that goes with each case. Over the time that I was with the Abbey I built up great relationships with the advisors in my area due to my commitment to the job and wiliness to always go the extra mile. Duties included taking inbound and making outbound calls, updating intermediaries on the progression of mortgage applications by clarifying and advising intermediaries of rates available whilst also selling Abbeys general insurance and ASU. I was targeted daily for sales on mortgages, ASU and outbound calls made.