Katie Mcclellan Email & Phone Number

Develops and maintains excellent customer relations. Answers incoming calls regarding billing, invoicing, updating account information. Trouble shoots costumer inquires and schedules service calls. Makes follow up calls regarding installations, service calls, alarms, testing systems and other special problems. Resolves customer problems and retains existing customers by listening to the customer, defining the problem and satisfying any issues or concerns quickly. Expands the… Show more Develops and maintains excellent customer relations. Answers incoming calls regarding billing, invoicing, updating account information. Trouble shoots costumer inquires and schedules service calls. Makes follow up calls regarding installations, service calls, alarms, testing systems and other special problems. Resolves customer problems and retains existing customers by listening to the customer, defining the problem and satisfying any issues or concerns quickly. Expands the business through satisfied customers and referrals. Show less

Received road service request information from Emergency Road Service Call Takers and dispatches calls to drivers and facilities using a variety of communication channels (e.g., telephone, digital/computer data link). Relayed all pertinent data to drivers (member situation, vehicle problem, location, etc.).Prioritized calls based on various criteria (safety, weather, traffic, etc.) and ensured that police and other emergency calls are handled within established time frames.Optimized use… Show more Received road service request information from Emergency Road Service Call Takers and dispatches calls to drivers and facilities using a variety of communication channels (e.g., telephone, digital/computer data link). Relayed all pertinent data to drivers (member situation, vehicle problem, location, etc.).Prioritized calls based on various criteria (safety, weather, traffic, etc.) and ensured that police and other emergency calls are handled within established time frames.Optimized use of available resources to ensure that calls were completed within estimated time of arrival (ETA), that resources were efficiently deployed and routed, and that correct equipment was dispatched to meet members' needs.Monitored computer screens to maintain continual awareness of overall status of resource availability and current deployment, and reallocated resources as needed to meet changing needs for service. Personally notified member when service would be delayed. Show less

Answered incoming calls and inquiries. Directed calls to the appropriate store representative or department for disposition and resolution. Greeted and assisted customers who entered the store. Performed basic administrative and other duties assigned. Assisted the General Manager with various clerical duties as needed.Collected payment from customers and filed documents away in the proper place. Ordered parts for the maintenance department for vehicle repairsAnswered… Show more Answered incoming calls and inquiries. Directed calls to the appropriate store representative or department for disposition and resolution. Greeted and assisted customers who entered the store. Performed basic administrative and other duties assigned. Assisted the General Manager with various clerical duties as needed.Collected payment from customers and filed documents away in the proper place. Ordered parts for the maintenance department for vehicle repairsAnswered incoming calls and inquiries. Directed calls to the appropriate store representative or department for disposition and resolution. Greeted and assisted customers who entered the store. Show less

Cna Certification

Diploma